Our Biggest Discount Ever!! Up to 90% Off! Get ready for Tax Craze Live Sale!

[SchrutesReefs]

It’s obvious many haven’t shopped with WWC before… IME their customer service has been top notch. I have been a customer for close to a decade. They have always been helpful. It seems as if some people are complaining but haven’t done their part to reach out, because they have a dedicated team for online sales and support. Weather isn’t their problem, or ours.

 

[Salmon11]

Shipping errors aren’t our problems. It’s theirs. Weather completely understandable. Not informing people until half way into their delivery day there was a packaging error isn’t very professional

 

[Salmon11]

Technical error my apologies.

 

[WWC]

Hello Everyone,

Yesterday Monday 03/06/23 we had some severe technical difficulties that delayed the shipping process for the day. We've had about 30 orders or so that were unable to be shipped. We worked until late in the day putting every effort to try to get all orders shipped, unfortunately we were unable to complete all orders. We sincerely apologize for this inconvenience as we know the extraordinary efforts that many of our customer have to go through to receive their shipments.

A message was sent this morning alerting anyone affected by this delay. We regret that this message was sent without time for a warning in advance, but our team was all hands on deck trying to ship all the orders we could.

We are actively working on rescheduling shipments, the email included a link to reschedule the shipment. You can also give us a call or email us. You can find our contact information here: https://wwc-help-center.gorgias.help/en-US

Once more we apologize and we are grateful to all of our customers.

WWC Team

 

[Salmon11]

Back to the end of the line you 30 lol. The fact you guys waited over 14 hours to send those emails is wild but hey what do I know. Have fun guys.

 

[Hankcorals]

Should a delay be expected for deliveries tomorrow? I did not see any emails

 

[Setterp]

Wen raffle?
Asking for a friend…

 

[Cars_and_Coral]

Is there any way to know exactly which mystery corals we received? I received 2 mystery Aussie lords and mystery zoanthids that are great, but have no idea what their names are lol

 

[Edgecrusher28]

Is there any way to know exactly which mystery corals we received? I received 2 mystery Aussie lords and mystery zoanthids that are great, but have no idea what their names are lol

I really hate when vendors do this, even with bonus frags.

 

[Benjamin28]

It’s obvious many haven’t shopped with WWC before… IME their customer service has been top notch. I have been a customer for close to a decade. They have always been helpful. It seems as if some people are complaining but haven’t done their part to reach out, because they have a dedicated team for online sales and support. Weather isn’t their problem, or ours.

You are right on from my experiences over the last two years. They are so easy to work with and they let you know when they know if there is a problem. We can’t expect them to see the future and my guess is if folks followed the tracking they would have seen the product never made it to the drop off facility the evening prior and could have started asking questions early. I still trust WWC with my corals

 

[slogan315]

For those who have received their corals, when did you receive a shipping email? Mine are supposed to arrive tomorrow, and wondering when I can expect a confirmation that they’ve shipped.

 

[Cars_and_Coral]

For those who have received their corals, when did you receive a shipping email? Mine are supposed to arrive tomorrow, and wondering when I can expect a confirmation that they’ve shipped.

I got mine at 5:45PM EST last night for shipment that arrived today.

 

[slogan315]

I got mine at 5:45PM EST last night for shipment that arrived today.

Just got the notice from shop that they shipped. About the same timing. Hoping mine also make it tomorrow to Texas!

 

[Salmon11]

They’ve attempted to make it right despite my saltiness. Gotta call it both ways if you’re going to bicker. We shall see tomorrow.

 

[Wizard677]

Corals have been sitting at a Fed Ex hub an hour away, For the last 18hrs, still not out for delivery. Its been 35 to 50 degrees out. Fingers crossed they make it.

 

[THESTRZA]

My coral came today and look beautiful! The mystery pack was well worth it too! Not just leftovers

 

[mbstallone]

I’m just wondering if the raffle happened yet?

 

[TheSeas]

I’m just wondering if the raffle happened yet?

I don't think so or at least I didn't see anything about it

 

[Hankcorals]

Im sending WWC the bill for my blood pressure pills this month! The suspense to lose is killing me lol

 

[slogan315]

Corals arrived today and look great! Did better shipping 20 hrs from wwc than my corals did on a 4 hour move a months ago. Thanks wwc!