Please tell me my new tank won’t bust apart in the future

[Miami Reef]

You had to pay for them to fix their issue?

Wait, which issue are you referring to? The issue I was talking about was the UV not placed well. I agreed to it at the moment even though I didn’t like it so it was my fault. The skimmer not fitting actually did fit at the end without needing any help from them!

Since he asked me if they can use the old styrofoam and I agreed, I will assume that I will pay for it because I agreed to it.

 

[EeyoreIsMySpiritAnimal]

Wait, which issue are you referring to? The issue I was talking about was the UV not placed well. I agreed to it at the moment even though I didn’t like it so it was my fault. The skimmer not fitting actually did fit at the end without needing any help from them!

Since he asked me if they can use the old styrofoam and I agreed, I will assume that I will pay for it because I agreed to it.

I would agree except that they did not ensure that the tank was positioned so it was fully on the foam. In my book, that was their mistake, not yours. Agreeing to let them reuse the foam was one thing, but it was/is their responsibility to install everything correctly.

 

[ReeferinTX]

The manufacturers of some cars back in the 70 ‘ s said that their cars were safe until they started get hit in the rear end and exploded. I don’t believe in what some manufacturers claim or say because if someone goes wrong they can always find a way to say it’s your fault . Track record and good history of good customer service is a starting point . But your you have to use your own judgement based on logic .

The ever dreaded Pinto defense, I love it, Lol

 

[CoralB]

The ever dreaded Pinto defense, I love it, Lol

I didn’t say the name of the vehicle ! SHHHHH !!!

 

[ReeferinTX]

I didn’t say the name of the vehicle ! SHHHHH !!!

I think we may have dated ourselves... HA

 

[CoralB]

I think we may have dated ourselves... HA

Noooooooooo!!! I just heard a story Lol!!!

 

[ReeferinTX]

Noooooooooo!!! I just heard a story Lol!!!

A long time ago, in a galaxy far, far away….

 

[Miami Reef]

Guys. This is what she just texted me:


“I finally discussed this with my team
We don’t recommend to move the aquarium because is risky and we need to disconnect plumbing to do so
If you still want to put the foam I can send one guy to help you to do that, you can by the foam sheet in Home Depot and We will charge $180 to go”

The back of the tank is not supported. None of the 4 corners are supported. I want to make this RIGHT because this company is just trying the make their lives easier. They don’t care if I lose all my livestock in their future since I only have a 1 year guarantee.

 

[Miami Reef]

@Joe Glass Cages @Erin1971Texas

FYI There was previous banter back and forth. This is the most important part.

They said I agreed to their job and it’s my responsibility. They said I “change my mind every week with something new to change”.

 

[Projects with Sam]

Did he say why the stand needs to be reinforced by a carpenter?
Also, why the plumbing redo?
They should have used unions on the plumbing.
And even if they didn't use unions, the plumbing redo is a few collars and a little pipe.
Less then 1/2 hour labor for one guy - any more and they're incompetent.

Also, your agreement was provided pursuant to it being in relatively good shape.
That's in awful shape and they should know better.
They were lazy and they know it and for them to take advantage of you is criminal.

If you have a lawyer, you should have something written up on letterhead.

 

[Projects with Sam]

I have a hard time getting contractors to come to my house.

 

[rmorris_14]

I have a hard time getting contractors to come to my house.

Is that how you became do so competent in DYI

 

[EeyoreIsMySpiritAnimal]

@Joe Glass Cages @Erin1971Texas

FYI There was previous banter back and forth. This is the most important part.

They said I agreed to their job and it’s my responsibility. They said I “change my mind every week with something new to change”.

Do you actually need the tank moved, or was moving it just going to allow the existing foam to support it better?

 

[Miami Reef]

Do you actually need the tank moved, or was moving it just going to allow the existing foam to support it better?

The tank needs to be moved 1 inch forward because the back is hanging off the wood/foam.

 

[EeyoreIsMySpiritAnimal]

The tank needs to be moved 1 inch forward because the back is hanging off the wood/foam.

So even if the foam was wider, they did not place the tank where it would be completely supported by the stand??

 

[Miami Reef]

So even if the foam was wider, they did not place the tank where it would be completely supported by the stand??

Exactly.

 

[Joe Glass Cages]

@Joe Glass Cages @Erin1971Texas

FYI There was previous banter back and forth. This is the most important part.

They said I agreed to their job and it’s my responsibility. They said I “change my mind every week with something new to change”.

@Miami Reef

This is really for the manufacture to assist you. I am truly sorry about how you feel and what is going on. Maybe try talking directly to them vs texting or email. Get a plan and then do the plan.

I only know how we build our tanks, how we support them and our customers.

Feel free to give me a call. Really wouldn't mind talking through this with you.

 

[EeyoreIsMySpiritAnimal]

Exactly.

That is 100% their responsibility. Unless you specifically insisted that they install the tank without proper support, it doesn't matter if you agreed to or signed off on anything. They are the ones who (supposedly) know what they're doing and for them to blame you for "agreeing to their job" is absurd. If I was having new rims put on my vehicle and the guy asked if I was happy with how they looked and I said yes, I'd still expect him to properly install my tires!

 

[EeyoreIsMySpiritAnimal]

As I suggested in post #76, I still think you should sit down with the owner face to face and try to come up with a solution. This back and forth with someone who clearly is not making the decisions is not getting you anywhere. Probably the best idea is to get the owner to come to you so he can see first hand what the problem is.

It's not a bad idea to start looking into local consumer advocates or getting legal advice either.

 

[EeyoreIsMySpiritAnimal]

PMed some links...
Now I'm going to bed, lol.