Customer service at Red Sea really pulled through today. Was having a problem with a controller on one of the reefwaves I bought. They responded quickly and were actually very helpful on the phone troubleshooting and then getting another controller sent out to me asap!
Ariel and Chanh did everything right. I explained the problem, went through some troubleshooting steps over the phone, and they are sending out a replacement. No hassles, no 3rd degrees and no having to send back first and being without a pump until the swap. Totally happy with how things went.
Gotta give props when well merited and the experience I received was.
Reefwaves are pretty awesome btw I really like them!
Ariel and Chanh did everything right. I explained the problem, went through some troubleshooting steps over the phone, and they are sending out a replacement. No hassles, no 3rd degrees and no having to send back first and being without a pump until the swap. Totally happy with how things went.
Gotta give props when well merited and the experience I received was.
Reefwaves are pretty awesome btw I really like them!