Hi reefers, just want to ask for some advice on my order, I purchased some items from 2GC corals, and they have a return policy of 24 hours I believe and I opened the package after like 1 hour of delivery, It is pretty cold outside and I let my family moved it inside, when I open the box I can feel that some bags are way too warm for an Acropora, I tried to quarantine them to a lower and appropriate temperature by dipping my tank's water for like 1 hour, but they still all died in the night. The LPs were doing fine except one diaseris plate coral shows half bone white, so I asked them for a standard DOA refund, and the staff did contact me and said my code will be given on the next day which is 10/16/2020, I also have the original email. However it has been like 2 weeks or so I haven't gotten anything from them, then I saw the notice that 2GC is having a new owner and maybe it is gonna change names as well. I am concerned if they didn't give me the code till the new owner changes everything and I don't think the new owner will give those store credits. Any ideas? Should I dispute the payment with my bank?
Thank you again and hope everyone has a nice day.
Thank you again and hope everyone has a nice day.