Recent Order Very Poor Experience

_sludgefactory

Valuable Member
Review score
+0 /0 /-0
View Badges
Joined
Jun 26, 2011
Messages
1,242
Reaction score
49
Review score
+0 /0 /-0
Location
Industry, PA
I just wanted to give a heads up if you are looking at LA for livestock. I just receive an order yesterday from them. First I saw that they have seriously downgrade their packaging. Instead of the normal thick walled styrofoam cooler, my order arrived in a insulted foil bag. Everything was ice cold. Mind you, the box fee was still applied and was the same as it has always been.

I unpacked everything and I had 1 bag that was empty, it had water in it, but no coral. Then one of the other bags had 2 corals inside. A trachy and a lobo. The lobo is now slowly dying. It has tissue on it but the mouths are gaping and it looks like its just a matter of time now.

I've been shopping with LA for like 15 years now, including not even 6 months ago and its never been like this. I'm still waiting to hear back from them.

This was pure laziness and cheaping out the customer. I get things are more expensive but I would have rather paid more for the box fee than have a really nice looking lobo slowly dying in my tank.
 

Big Smelly fish

Active Member
Review score
+0 /0 /-0
View Badges
Joined
Oct 21, 2009
Messages
249
Reaction score
349
Review score
+0 /0 /-0
Location
Denham Springs , Louisiana
Yeah, I just used up my credit I had with them on fry goods, wasn’t going to order livestock so it could die. My last livestock order was 39!hours late, not their fault. But the box was so large that the 6 corals only took up about a 1/4 of it, nothing to take up all that extra room. Lost 4 of 6 corals. Never again
 

jschultzbass

Valuable Member
Review score
+0 /0 /-0
View Badges
Joined
Dec 29, 2011
Messages
1,410
Reaction score
1,034
Review score
+0 /0 /-0
Location
Cloquet, MN
Yeah they aren't good anymore. Was my go to for 10 years. Last couple orders, no cooler, stupid bag. I live in northern MN, they are from central WI and they can't properly insulate for the cold in the middle of winter? Crazy. Everything ice cold. Very disappointing.
 

LiveAquaria

Active Member
Review score
+0 /0 /-0
View Badges
Joined
Aug 18, 2017
Messages
459
Reaction score
718
Review score
+0 /0 /-0
Location
Rhinelander
@_sludgefactory Good morning. We sincerely apologize for your dissatisfaction with your recent order. We are working with different packaging in an effort to be more eco friendly and any feedback on this is important to us. Please send us a PM so we can work towards a resolution.
 

Have you ever torn down a tank over an issue you couldn't seem to beat?

  • Yes! I have. (Tell us about what issue you faced in the thread.)

    Votes: 173 24.2%
  • No. Thankfully, I haven't.

    Votes: 370 51.7%
  • Nope, but it almost happened. (Share your experience in the thread.)

    Votes: 52 7.3%
  • Not yet, but I'm almost there. (Tell us what you're dealing with.)

    Votes: 60 8.4%
  • If you reef long enough, this will eventually happen to you.

    Votes: 47 6.6%
  • Other

    Votes: 14 2.0%
NYOS
Top