Reefbot issue - need help

[New Jersey REEF]

Two days ago my reefbot stoped working and now it has red light on all the time. I’ve looked inside, everything looks good in the right place. I’ve tried to unplug then plug in, still red light.
Having issues logging into ReefKinetics website to create ticket. System keep saying I don’t exist, yet same user password works on the app. So I have submitted chat request with this issue this morning. Auto reply says they are currently away. I’m hoping to get some response soon.
I’ve had reefbot for about a month and really enjoying automation.

hope someone gets back to me soon,
Thanks

 

[doodledreads]

@drernesto

 

[Joe Grubbs]

Two days ago my reefbot stoped working and now it has red light on all the time. I’ve looked inside, everything looks good in the right place. I’ve tried to unplug then plug in, still red light.
Having issues logging into ReefKinetics website to create ticket. System keep saying I don’t exist, yet same user password works on the app. So I have submitted chat request with this issue this morning. Auto reply says they are currently away. I’m hoping to get some response soon.
I’ve had reefbot for about a month and really enjoying automation.

hope someone gets back to me soon,
Thanks

You should also send their support team an email... I have found that email'd issues are often responded to faster than the chat messages... [email protected]

 

[New Jersey REEF]

They told me it’s a memory card issue. I haven’t figure out where memory card is yet. Gotta take it out and reload software. It’s a pain but nothing I can’t figure out. I will probably get this done sometime this week.
Thanks

 

[drernesto]

Hello,
Kindly email [email protected] or message us on the support portal of the Reef kinetics app.
Our support team doesn’t have access to REEF2REEF
You don’t need to login the the support portal. Just send an email of chat through the website.

Thanks,
Rabih

 

[VikS]

interesting. Same exact thing happened to me last week. Have not fixed it yet (process is a bit painful)

 

[Reef Kinetics]

interesting. Same exact thing happened to me last week. Have not fixed it yet (process is a bit painful)

Kindly email [email protected] to help you out with the process.

 

[eddies]

Mine died a couple of weeks ago as well. All I get with it is constant red lights. I just got around to tinkering with it due to the holidays and I emailed support on it last night.

After reading here, I googled how to reload the firmware while I'm waiting for a support reply, but haven't found anything on the web about how to do it. It does seem that this red light problem is probably the most common post I've come across for the reefbot's over the last few weeks. So it sounds pretty common. I was actually really surprised at just how little information there is on the web about the reefbot...

 

[eddies]

Mine died a couple of weeks ago as well. All I get with it is constant red lights. I just got around to tinkering with it due to the holidays and I emailed support on it last night.

After reading here, I googled how to reload the firmware while I'm waiting for a support reply, but haven't found anything on the web about how to do it. It does seem that this red light problem is probably the most common post I've come across for the reefbot's over the last few weeks. So it sounds pretty common. I was actually really surprised at just how little information there is on the web about the reefbot...

Well I do have to say that support responded very quickly! While I was posting this message here, George from Reef Kinetics replied to my support email with the instructions of how to fix it. So kudos for the speed of their support team checking things out! That was a nice surprise!

 

[Reef Kinetics]

Well I do have to say that support responded very quickly! While I was posting this message here, George from Reef Kinetics replied to my support email with the instructions of how to fix it. So kudos for the speed of their support team checking things out! That was a nice surprise!

Glad you’re device is back online.
do not hesitate to contact us on the support portal for any further assistance.

happy new year!

 

[Sunreefer]

I am having the same issue with the red light. I have sent an email to your support email address. Look forward to hearing from you soon.

 

[Reef Kinetics]

The team will reply shortly.

 

[Sunreefer]

Issues resolved. Thank you ~~

 

[New Jersey REEF]

So couple of weeks ago I replacement actuator on the reefbot. Everything seems to be work, then yesterday I stopped getting results. Today I walked up to reefbot to see what was going on. Found this

not sure what happened exactly but I went ahead replaced the needle. I also checked everyone vial to make sure they pushed back all the way. Anyways tests are working fine now, hoping it was one off

btw I found this chart to be very helpful and I went ahead ordered api test kits for phosphates nitrates and alk. Seems to be most economical approach

here is a link to chart for tests
https://s3.amazonaws.com/cdn.freshd...fiqhxdh-rbgKjP9HWkUTJHqsPSmlYQ.png?1573807160

 

[Brian Drab]

I have the Red light issue as well today. I'm going to contact support.

 

[New Jersey REEF]

Same here, I’ve messaged them earlier. Looking to hear back

 

[Reef Kinetics]

The team will reply ASAP.
Please stay safe!

 

[Brian Drab]

Support got back to me with instructions on flashing the Micro SD card. It worked and I'm back up testing.

 

[Benson Dizon]

I just received the reefbot today and i installed it with the bot same level as the aquarium, RODI same level as the bot and aquarium, waste on the same level as sump and aquarium water from the top of the aquarium. I tried to run test and it says no results found. None of the test came back with a results. Am i missing something? I tried to chat with their support. They’re away right now. “Result cannot be determined” thats all the result i got

 

[New Jersey REEF]

Check if magnetic stirrer is inside each reagent tube. Also when you run the test check if magnet stirrer in the bottom is spinning or not.