This is a general question and I would welcome R2R's input on this as well.
Recently, someone posted a very legitimate complaint against a vendor under the vendor forum. The thread was civil, it wasn't vendor bashing, and it raised the issue / concern very fairly. There were a number of people to respond both supporting the poster's position and defending the vendor; however, all posts were subsequently deleted. I fully get that R2R wants to keep their vendors happy but how are the other R2R members to understand about the pro's and con's of a vendor if we are not allowed to share our stories and experiences with our vendor interactions? I also understand that we don't want this to be a public name and shame forum for people to try and extract price concessions and free stuff from the vendors...that is a parasitic situation. The terms of service appear to be that only the original poster and vendor may opine in the thread. Does this mean that if we want to create an vendor experience thread that we should put this in the general discussion forum or are we not allowed to have a shared vendor experience thread period if we do not have a positive experience? I don't see R2R deleting positive vendor comments.
I know this is a VERY difficult balancing act. Too much control of the conversation and people are unhappy. Too little control of the conversation and people are unhappy. There is a very legitimate point of reefers coming together and talking about experiences. By having certain threads that consolidate people's views on vendors, we can get a wholistic understanding if we want to do business with said vendor. However if only the good comments are consolidated and the bad ones are spread throughout the forum (which most people will not be willing to aggregate themselves), it could potentially paint a poor vendor as a good one.
Hopefully this was read as a respectful inquiry and not some recalcitrant child whom has their post deleted. I honestly just would like to find a place where I can go and get information so that I can form an informed decision on whom I would like to do business with.
Thank you
Recently, someone posted a very legitimate complaint against a vendor under the vendor forum. The thread was civil, it wasn't vendor bashing, and it raised the issue / concern very fairly. There were a number of people to respond both supporting the poster's position and defending the vendor; however, all posts were subsequently deleted. I fully get that R2R wants to keep their vendors happy but how are the other R2R members to understand about the pro's and con's of a vendor if we are not allowed to share our stories and experiences with our vendor interactions? I also understand that we don't want this to be a public name and shame forum for people to try and extract price concessions and free stuff from the vendors...that is a parasitic situation. The terms of service appear to be that only the original poster and vendor may opine in the thread. Does this mean that if we want to create an vendor experience thread that we should put this in the general discussion forum or are we not allowed to have a shared vendor experience thread period if we do not have a positive experience? I don't see R2R deleting positive vendor comments.
I know this is a VERY difficult balancing act. Too much control of the conversation and people are unhappy. Too little control of the conversation and people are unhappy. There is a very legitimate point of reefers coming together and talking about experiences. By having certain threads that consolidate people's views on vendors, we can get a wholistic understanding if we want to do business with said vendor. However if only the good comments are consolidated and the bad ones are spread throughout the forum (which most people will not be willing to aggregate themselves), it could potentially paint a poor vendor as a good one.
Hopefully this was read as a respectful inquiry and not some recalcitrant child whom has their post deleted. I honestly just would like to find a place where I can go and get information so that I can form an informed decision on whom I would like to do business with.
Thank you