^ I agree with everything said there.
My order was delayed by a day due to a UPS screw-up, and the box arrived all kinds of beat up; it had clearly been severely mishandled by the shipper. Only one piece, the passionfruit acropora, was dead on arrival (boy did I make a huge mistake opening that bag, oooof the stench).
The bags were a bit cold, so I temperature acclimated for several hours.
The rest of my corals look surprisingly good for the abuse and delay at UPS's hands, likely thanks to the elite packaging (not kidding, top three packacing I've ever seen) that Tidal Gardens did.
Normally I place newly arrived corals directly where I want them to go, but considering the stress they've been through, they are on a frag rack at the bottom of the tank. I'll leave them there for at least one week.
Ben in the TG shipping department has been really good to work with, and TG has made it clear they have me covered in case the corals don't make it during their very generous DOA period.
TG has 110% earned repeat business from me in the future. Frankly, I can't believe that I waited this long to shop with them.
My order was delayed by a day due to a UPS screw-up, and the box arrived all kinds of beat up; it had clearly been severely mishandled by the shipper. Only one piece, the passionfruit acropora, was dead on arrival (boy did I make a huge mistake opening that bag, oooof the stench).
The bags were a bit cold, so I temperature acclimated for several hours.
The rest of my corals look surprisingly good for the abuse and delay at UPS's hands, likely thanks to the elite packaging (not kidding, top three packacing I've ever seen) that Tidal Gardens did.
Normally I place newly arrived corals directly where I want them to go, but considering the stress they've been through, they are on a frag rack at the bottom of the tank. I'll leave them there for at least one week.
Ben in the TG shipping department has been really good to work with, and TG has made it clear they have me covered in case the corals don't make it during their very generous DOA period.
TG has 110% earned repeat business from me in the future. Frankly, I can't believe that I waited this long to shop with them.