I'm not familiar with the tank and what they supply regarding plumbing but if you have to tighten it with a wrench somthing is most likely wrong. Is it the union or bulkhead?
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Hi there! You shouldn't need a wrench! Can you DM us your phone number so we can call you and trouble shoot/help you?After filling the tank for approx. 3 days in a row, I have noticed a bit of an issue with the return plumbing. As of right now, whenever I turn on the return pump, there is a noticeable leak between the return plumbing and the flat bottom side of the tank (shown in the image). I have been trying to tighten the pipe with a wrench to ensure that it is sealed enough, but I am fearful of cracking the pvc and/or ruining the bottom covering of the tank. I am really surprised that there are no clear instructions for this, as I really wanted to know if there was an o-ring meant for this fitting. I tried to contact CADE support but the call dropped after being left on hold for a while. Does anyone have any recommendations?
It’s the bulkhead right where it meets the glass. I’ve tried to hand tighten it further but it won’t budge.I'm not familiar with the tank and what they supply regarding plumbing but if you have to tighten it with a wrench somthing is most likely wrong. Is it the union or bulkhead?
After filling the tank for approx. 3 days in a row, I have noticed a bit of an issue with the return plumbing. As of right now, whenever I turn on the return pump, there is a noticeable leak between the return plumbing and the flat bottom side of the tank (shown in the image). I have been trying to tighten the pipe with a wrench to ensure that it is sealed enough, but I am fearful of cracking the pvc and/or ruining the bottom covering of the tank. I am really surprised that there are no clear instructions for this, as I really wanted to know if there was an o-ring meant for this fitting. I tried to contact CADE support but the call dropped after being left on hold for a while. Does anyone have any recommendations?
Thank you for the super quick response! I will work on that portion today. You guys are the greatest
You should have 2 gaskets or o rings that go there. One to go on the inside of the tank and one on the outside of the glass. Thank you for DMing us your number so we can get you taken care of