To Digital Aquatics Owners that are having warranty issues

[OriginalUserName]

Check with your purchasing credit card to see what kind of protection they offer. Many cards offer warranty protection above the standard warranty timeframe and will likely offer support for a company that goes under during your warranty period. This is what I'm doing currently.

You can also try to contact your state's AG as they typically handle these types of shady warranty situations but that is likely to be a lot more work.

 

[Dr. Reef]

Did digital aquatic go under?

 

[OriginalUserName]

Did digital aquatic go under?

That's what people are saying. I and others are not receiving any responses back from their support team as well.

 

[Dr. Reef]

I ran reefkeeper and apex for 10 yrs side by side on same tank as experiment and experience to see which one works better.
After 7 yrs RKE crapped out.
Personally Neptune system are much better option in long run
I don't doubt if DA went under i havent heard many buying them lately.

 

[OriginalUserName]

I ran reefkeeper and apex for 10 yrs side by side on same tank as experiment and experience to see which one works better.
After 7 yrs RKE crapped out.
Personally Neptune system are much better option in long run
I don't doubt if DA went under i havent heard many buying them lately.

They don't seem to be out of business per se, but seems like the parent company is cutting resources or something.

 

[pache11]

Website gone. DA - DOA

 

[DesertReefT4r]

Did digital aquatic go under?

Very sad to say, yes Digital Aquatics is no more. Their parent company has closed down DA, their website is shut down, all vendors have cleared out any remaining stock on DA inventory and My Reef 2.0 is gone. Luckly a few people have saved the MynReef download for thoses that are in need of it. I am pretty upset this happened being a long time DA user.

 

[chipmunkofdoom2]

I ran reefkeeper and apex for 10 yrs side by side on same tank as experiment and experience to see which one works better.
After 7 yrs RKE crapped out.
Personally Neptune system are much better option in long run
I don't doubt if DA went under i havent heard many buying them lately.

Getting 7 years of working life from anything exposed to constant salt spray and saltwater is pretty exceptional. I wouldn't assume that the Apex was better from a quality standpoint simply because it lasted more than 7 years. Any piece of reefing gear lasting 7 years is pretty good.

The point is moot, because DA is out of business now. But still, in general, I would not think of reefing gear as inferior or "not able to go the distance" because it ONLY lasted 7 years in a saltwater environment.

 

[Dr. Reef]

i do have a copy of Myreef 2.0 if someone needs it.

 

[chasbeaux]

Hey Dr. can you please send me a copy of Myreef 2.0.