Triton Results

[Scurvy]

Hello folks at Unique Corals. Just a heads-up that for the 2nd Triton test in a row I received the email that my test was received at the facility however I do not receive an email that my results are ready to view. The first time I chalked it up to an error and eventually logged in after a week or so and got the results. This time the same thing happened but I logged in after just a couple days and again my results were there but no email was received.

Just passing this along as it feels like someone may be missing a step or there’s a system error if its an automated process.

 

[JPK]

Same thing happened to me as well, two times in a row.

 

[Julian@Triton]

Thanks for letting us know. I will pass this on to our IT team for them to investigate.

If you ever have any issues like this with our service in the future please come to us directly via [email protected]