This past Monday, my EB832 failed for the second time while I was at home. The first failure was when outlet #8 ceased functioning, but this latest failure is making me reconsider Neptune products as a whole. Any suggestions on reliable, Wi-Fi-controlled power strips? Here's what happened and why I find this troubling to say the least:
Let me preface this by saying I have very much enjoyed the Neptune controller ecosystem as well as the Fusion app. My Trident controlling the DoS to dynamically adjust CA and Alk is by far my favorite part. On to the events:
I had a power outage on Monday that lasted a few seconds and the EB32 never turned back on. Keep in mind I have a 1080 joule surge protector so it wasn't electrical damage. I plugged everything off the EB832, turned my surge protector on/off several times, and eventually the EB832 powered back on. I was lucky to be home and hear the pumps but had it happened 2 days earlier when I was out of town, I would have come home to thousands of dollars in dead livestock. On the other hand, my EB8 (older version of the energy bar) has been working with no issues. Doing some research online, it seems to be the case that the EB8 is very reliable but the EB832 is notorious for failing. Feeling the weight difference between the two gives me a good idea of the build quality on the older EB8. So for now I plugged in all my higher power/crucial devices to the EB8.
I reached out to Neptune about the EB832 failure and they said it's out of warranty but they offered me "one-time special discount" for an EB832 "not in retail packaging" (refurbished?) for "being a loyal customer." I replied voicing my discontent and they replied back with a copy & paste of the previous email, but with the "one-time special discount" part in bold. Okay...?
What troubles me the most is I would think they would want to examine the malfunctioning EB832 since it's the cornerstone and lifeline to the entire tank, but it sounds like these failures are too common for them to bother. So now I'm left with no answers on why this happened, an EB832 that failed twice and most likely will fail again, and the chance to roll the dice on a discounted EB832. All while I'm heavily invested in the Neptune ecosystem. I'm wondering if I should just buy another EB8, an off-brand Wi-Fi power strip, or just go old school and plug everything into my Tripp Lite surge protector that has been working all along?
TL;DR: My EB832 shut off and so did my tank. This seems to be a common issue. Scary. Neptune said sorry, buy a discounted EB832.
Any recommendations on reliable Wi-Fi power strips? Or should I just buy the older, more reliable EB8?
Let me preface this by saying I have very much enjoyed the Neptune controller ecosystem as well as the Fusion app. My Trident controlling the DoS to dynamically adjust CA and Alk is by far my favorite part. On to the events:
I had a power outage on Monday that lasted a few seconds and the EB32 never turned back on. Keep in mind I have a 1080 joule surge protector so it wasn't electrical damage. I plugged everything off the EB832, turned my surge protector on/off several times, and eventually the EB832 powered back on. I was lucky to be home and hear the pumps but had it happened 2 days earlier when I was out of town, I would have come home to thousands of dollars in dead livestock. On the other hand, my EB8 (older version of the energy bar) has been working with no issues. Doing some research online, it seems to be the case that the EB8 is very reliable but the EB832 is notorious for failing. Feeling the weight difference between the two gives me a good idea of the build quality on the older EB8. So for now I plugged in all my higher power/crucial devices to the EB8.
I reached out to Neptune about the EB832 failure and they said it's out of warranty but they offered me "one-time special discount" for an EB832 "not in retail packaging" (refurbished?) for "being a loyal customer." I replied voicing my discontent and they replied back with a copy & paste of the previous email, but with the "one-time special discount" part in bold. Okay...?
What troubles me the most is I would think they would want to examine the malfunctioning EB832 since it's the cornerstone and lifeline to the entire tank, but it sounds like these failures are too common for them to bother. So now I'm left with no answers on why this happened, an EB832 that failed twice and most likely will fail again, and the chance to roll the dice on a discounted EB832. All while I'm heavily invested in the Neptune ecosystem. I'm wondering if I should just buy another EB8, an off-brand Wi-Fi power strip, or just go old school and plug everything into my Tripp Lite surge protector that has been working all along?
TL;DR: My EB832 shut off and so did my tank. This seems to be a common issue. Scary. Neptune said sorry, buy a discounted EB832.
Any recommendations on reliable Wi-Fi power strips? Or should I just buy the older, more reliable EB8?