Trying to purchase reefbot

[DJF]

Has anyone else run into an issue with purchasing? When attempting to purchase, I get redirected to a secured page from my bank where they send me a verification code, once putting in the code sent to my phone, the page just hangs.... I’ve tried daily for the last week from different devices. I’ve emailed support off of the reefkinetics site and have not gotten a response.... I’ve attempted to “start a conversation” here and have not received a response.... I’m super interested but can’t seem to get help.

 

[drernesto]

Has anyone else run into an issue with purchasing? When attempting to purchase, I get redirected to a secured page from my bank where they send me a verification code, once putting in the code sent to my phone, the page just hangs.... I’ve tried daily for the last week from different devices. I’ve emailed support off of the reefkinetics site and have not gotten a response.... I’ve attempted to “start a conversation” here and have not received a response.... I’m super interested but can’t seem to get help.

Sorry we missed your message.
We noticed that you tried few times. Is it possible to try with a different card? If not please try again one more time, if you faced this issue, you might need to contact your bank to pre-authorize the transaction.
Don’t hesitate to email us on [email protected] for further assistance

 

[DJF]

Thanks for the response. I am continuing to have issues (tried 2x, once with bank on line). I will email support if I need further assistance.

 

[drernesto]

Thanks for the response. I am continuing to have issues (tried 2x, once with bank on line). I will email support if I need further assistance.

Kindly send us an email on [email protected] on Monday to solve this issue with our payment gateway.

 

[DJF]

Resolved.