Tunze 7096 USB connection to Laptop op system Windows 10

[eddawse]

Having a heck of a time getting my 7096 Multicontroller connected to Windows 10.
Been trawling through forums all over the place, but no definative answer or process as to how I get my computer to recognise the USB port as the Multicontroller.
Have downloaded latest software from Tunze, but upon start-up just notes 'No unit found!'.
Very frustrating.
Hopefully someone has been through this and can assist?
Thanks

 

[rvitko]

Check in the settings that the 7096 is assigned to Com 1, 2 or 3. This is the usual issue, the software only checks com 1, 2 and 3 and then gives up, often these ports are occupied by built in accessories, this controller is quite old and came out when XP was the OS and most computers had far fewer built ins, on a modern computer usually the webcam, etc occupy all the first few ports and have to be reassigned.

 

[eddawse]

Check in the settings that the 7096 is assigned to Com 1, 2 or 3. This is the usual issue, the software only checks com 1, 2 and 3 and then gives up, often these ports are occupied by built in accessories, this controller is quite old and came out when XP was the OS and most computers had far fewer built ins, on a modern computer usually the webcam, etc occupy all the first few ports and have to be reassigned.

Hi Roger.

Firstly can I commend Tunze and you personally for your prompt response.
I have read many forum posts across multiple sites searching for an answer on this, and can see how active you are and quick to render assistance! A great reflection on both Tunze and your personal commitment to customer satisfaction.

Secondly, as per my email response to Tunze;

I actually think I resolved it.
I downloaded a driver update at https://ftdichip.com/drivers/vcp-drivers/, and next time I loaded the software it connected.
I was able to upload and download programs to the multicontroller.
For some reason though the icon for the tunze software disappeared and is now just a blank white document icon?
It isn't affecting the operation so I am not worried at this stage.

For anyone seeking similar assistance, the following links proved most helpful to me:

Tunze controler 7096 update?? - Reef Central Online Community

Tunze controler 7096 update?? Tunze

www.reefcentral.com

7096 Controller and Windows 10 - Page 2 - Reef Central Online Community

Page 2- 7096 Controller and Windows 10 Tunze

www.reefcentral.com

Hopefully can save a few headaches with this post.....

 

[eddawse]

Hi Roger.

Firstly can I commend Tunze and you personally for your prompt response.
I have read many forum posts across multiple sites searching for an answer on this, and can see how active you are and quick to render assistance! A great reflection on both Tunze and your personal commitment to customer satisfaction.

Secondly, as per my email response to Tunze;

I actually think I resolved it.
I downloaded a driver update at https://ftdichip.com/drivers/vcp-drivers/, and next time I loaded the software it connected.
I was able to upload and download programs to the multicontroller.
For some reason though the icon for the tunze software disappeared and is now just a blank white document icon?
It isn't affecting the operation so I am not worried at this stage.

For anyone seeking similar assistance, the following links proved most helpful to me:

Tunze controler 7096 update?? - Reef Central Online Community

Tunze controler 7096 update?? Tunze

www.reefcentral.com

7096 Controller and Windows 10 - Page 2 - Reef Central Online Community

Page 2- 7096 Controller and Windows 10 Tunze

www.reefcentral.com

Hopefully can save a few headaches with this post.....

Also, for note;
I was programming off a laptop with no other USB devices connected. I was connected to 5ghZ WiFi.
Used a 0.5m USB A - USB A cord.

 

[rvitko]

Thank you and I apologize for not catching the driver update issue, I sometimes forget the details on the older products I am out of practice with.