Turbine Duo 9K can't upgrade firmware 1.6 > 2.4

[Muffin87]

I'm trying to upgrade my turbine 9K running firmware 1.6, which I've just bought from you, to firmware 2.4.

I'm no stranger to the maxspect controller firmware upgrade procedure, as I've done it before with the gyres.
I've tried following the different instructions by coralvue and by maxspect, formatting the microSD with an allocation unit size of 8192 and 4096 respectively.
(Coralvue instructions: https://www.coralvue.com/blog/turbine-pump-firmware-updates,
Maxspect instructions: http://www.maxspect.com/images/firmware/Firmware_of_Gyres_Manual_V1.3.pdf)

Normally, with gyres, upon selecting "firmware" in the setup menu, "Upgrading" appears on the controller screen.
However, with the Turbine Duo, nothing appears on the screen when I select "firmware", and nothing happens until I press something, or disconnect and reconnect power.

Can anyone help me with this?

I need the increase in pump head that comes with the newer versions of the firmware.

Thank you

 

[Michael@CoralVue]

I'm trying to upgrade my turbine 9K running firmware 1.6, which I've just bought from you, to firmware 2.4.

I'm no stranger to the maxspect controller firmware upgrade procedure, as I've done it before with the gyres.
I've tried following the different instructions by coralvue and by maxspect, formatting the microSD with an allocation unit size of 8192 and 4096 respectively.
(Coralvue instructions: https://www.coralvue.com/blog/turbine-pump-firmware-updates,
Maxspect instructions: http://www.maxspect.com/images/firmware/Firmware_of_Gyres_Manual_V1.3.pdf)

Normally, with gyres, upon selecting "firmware" in the setup menu, "Upgrading" appears on the controller screen.
However, with the Turbine Duo, nothing appears on the screen when I select "firmware", and nothing happens until I press something, or disconnect and reconnect power.

Can anyone help me with this?

I need the increase in pump head that comes with the newer versions of the firmware.

Thank you

Sorry to hear your having troubles ! Please reach out to our support team and they will be more than happy to help you out .

You can reach them either with a support ticket.
Www.Coralvue.com/support

or you can email us directly [email protected]

 

[csmaxspect]

the screen when I select "firmware", and nothing happens until I press something, or disconnect and reconnect

Hi, select the firmware option and it's done. As is written on your paper manual: