So I’ve posted before at my disappointment in the reefbot, but now I’m past disappointment and am now at anger and want something done.
I’ve had my reefbot for approximately 4 - 5 months now and it has yet to produce any kind of legitimate results for more than 1 consecutive day. The company has used me as basically their own technician in an attempt to get it to work. I’ve had to replace the stirrer assembly, pumps, micro chips, needles, the list goes on and on. Yet still it will not work.
Now it won’t even connect to my WiFi and so it won’t run anything at all and still I have no solution from them. I’ve asked what would it take for them to get me a working reefbot and have gotten no response. It would be one thing if we were talking about some $200 item but this is a $900 piece of equipment. Not to mention how much I’ve spent on trying different test kits.
If anyone from ReefKinetics reads this, you people should be ashamed of putting out a product you aren’t willing to stand behind. I’ve read 100’s of stories like myself. I’m tired of having to wait days for a response and tired of working on it in general.
This needs to be made right and the only thing at this point is either a full refund or a new reefbot. To be honest, getting a new reefbot doesn’t even sound appealing. I doubt anything will happen as a result of this but maybe this post will save someone $1000 in hopes they want to avoid this nightmare of a product altogether.
I’ve had my reefbot for approximately 4 - 5 months now and it has yet to produce any kind of legitimate results for more than 1 consecutive day. The company has used me as basically their own technician in an attempt to get it to work. I’ve had to replace the stirrer assembly, pumps, micro chips, needles, the list goes on and on. Yet still it will not work.
Now it won’t even connect to my WiFi and so it won’t run anything at all and still I have no solution from them. I’ve asked what would it take for them to get me a working reefbot and have gotten no response. It would be one thing if we were talking about some $200 item but this is a $900 piece of equipment. Not to mention how much I’ve spent on trying different test kits.
If anyone from ReefKinetics reads this, you people should be ashamed of putting out a product you aren’t willing to stand behind. I’ve read 100’s of stories like myself. I’m tired of having to wait days for a response and tired of working on it in general.
This needs to be made right and the only thing at this point is either a full refund or a new reefbot. To be honest, getting a new reefbot doesn’t even sound appealing. I doubt anything will happen as a result of this but maybe this post will save someone $1000 in hopes they want to avoid this nightmare of a product altogether.