Updated 2/9/2018 Boom Corals FAQ

Discussion in 'Boom Corals' started by BoomCorals, Feb 9, 2018.

  1. BoomCorals

    BoomCorals www.boomcorals.com R2R Supporter Platinum Sponsor Toys For Kids Sponsor

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    From https://boomcorals.com/pages/faq

    Who is Boom Corals LLC?
    I created this company with a mission - to provide an experience when buying coral, and fulfill each of the following promises. First, pictures should be accurate and minimal photoshop work done. I try to get the coral to look close to how my eye sees them. Second, everything should be true to sizing. I will always indicate sizing in my corals. Pictures of frags should show actual frags or very similar frags to what you receive. Lastly, when you receive your shipment, I want you to feel like a kid on Christmas morning, opening that box and having an experience you enjoy.

    What if I buy "cut to order" and "ready to ship in stock" in the same order?
    Your entire order will be held until all of it is ready to ship. I will not ship until I get the OK from you on which day to ship so that you are fully ready to receive your order.

    What are the details of your shipping policy?
    • Shipping is $35 flat rate. Free shipping on orders over $249. Wisconsin address delivery can choose $20 flat rate shipping at checkout.
    • All orders are shipped Fedex Priority Overnight. Signature is NOT required.
    • I will NOT ship any order without first contacting you in order to find out when you want your order shipped. I can even hold it for a while if need be.
    • If you wish to receive your order on a Saturday there is an extra charge, even if your order qualified for free shipping. If you choose Saturday delivery, you can pay the $16 fee here: https://boomcorals.com/products/fedex-saturday-delivery
    • If you wish to do local pickup, choose that option when checking out, and contact me at matt@boomcorals.com to arrange a day/time. I am located in COLGATE, WISCONSIN.
    • If the destination or fedex hubs are lower than about 15F or if it is that cold here in Wisconsin, I may need to delay/reschedule shipping. I will contact you if this occurs. There is a point where it can be too cold to send coral!
    Will my order ship right away?
    • After you place your order I'll contact you and let you know if the order is ready to ship right away or needs time for coral to heal. Either way, I'll ship on a day that we both agree upon so you are ready to receive your order. I would NEVER ship an order without first getting the OK from you.
    How do you pack your corals?
    • Corals are packed in styrofoam padded boxes, sealed in bags, double bagged, then triple bagged inside the box one last time, then padded with peanuts or other packing material to prevent shifting and leaks. I look at the weather of the destination and will use 40 hour heat packs if needed, or in extreme heat I will use a polar tech ice pack. Both are separated from the coral via packing material so that no direct contact is made with the bags.
    What is your DOA policy?
    • I guarantee my coral for two weeks after delivery. If you have a coral die, please contact me me at matt@boomcorals.com and include pictures of any dead coral specimens. None of this "dead 2 hours after delivery still in the bag" nonsense. I hate those kinds of DOA policies. If some kind of shock happens during shipping, the coral often won't die for 1-3 days after arrival, so that's why I offer this kind of policy. You pay for healthy coral, you get healthy coral, and if something goes wrong, you get your money back or a replacement.
    • Unlike most coral vendors, I ALSO cover fedex delay. If fedex delays your package for any reason, and the coral arrive DOA, you get a refund or replacements. To be honest, it very rarely happens, but when it does, you're taken care of.
    Are your coral "fresh cuts"?
    • I will NOT ship fresh cuts! But, items in stock and available for purchase on my site may be healed or may be fresh cuts. If you order anything that is a fresh cut, I'll contact you about your order and let you know the earliest I can ship, ensuring the frags have enough time to heal before shipping.
    What do you feed your corals?
    • I do not spot feed my coral, but I do broadcast feed Reef Roids as well as various frozen coral foods. I feed only frozen foods to my frag tank fish.
    What about pests?
    • I dip/QT and closely inspect all of my coral. I make every attempt to keep my coral free of pests. That said I would never tell anyone not to dip and QT their corals. In this hobby, no one should ever risk their systems and everyone should always follow strict dipping and QT processes.
    • I have had all corals in my tanks for at least 2 weeks, with two dips. This helps ensure they are treated for pests and are acclimated properly.
    • The frag plugs may have algae, but it's rather unavoidable in this hobby as plugs like to grow algae. I have a nutrient export system and clean up crews and tangs in my frag tanks, but they can't get it all!
    How should I acclimate my corals?
    • Everyone is different in this regard. In general though, I suggest floating the bag until the temperature matches your tank. After that, just put the coral into the tank. I would not do any drip or water mixing acclimation, as this can sometimes do more harm than good. I STRONGLY recommend you do not dip corals right away. Instead let them sit in QT for a few days then dip. Some corals are more sensitive and dipping stresses them. So, if they are already stressed from shipping, don't dip them right away. Also if you use harsher things like Coral RX or Revive, ALWAYS err on using a bit less, not more.
    How accurate are the pictures on the website?
    • I strive to provide accurate pictures of the coral for sale. Sample frag pictures will be similar to what you'll receive. Pictures are taken under T5 lighting using a Canon EOS 5D Mark iii and Canon lenses, and then basic color correction is done in lightroom. You will not find any heavily photo-shopped pictures here! You should recognize the coral based on my pictures once it's acclimated and under your lights.
    • All that said, buyers should understand that close up photos can sometimes capture color and detail that is hard to see with the naked eye. Add to that the different lighting in aquariums. This means there is a potential to have some color and detail turn out different from my photos compared to what your naked eye sees. Though again I try to make my pictures look close to what my eye sees.
    What are your water parameters and lighting?
    • All frags are kept in 10"-12" deep frag tanks and lit with ATI T5 bulbs. The flow and turnover in the frag tanks is generally high. I place the corals based upon light and flow needs.
    • PH 7.7 to 8.1
    • Temp 77
    • Salinity 1.026
    • Alkalinity 7.0-8.0 DKH
    • Magnesium 1450
    • Calcium 440
    • Nitrate 1-5 ppm
    • Phosphate .02-.06 ppm
     
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  2. Crabs Mcjones

    Crabs Mcjones The Gif-A-Nator R2R Supporter Reef Squad Leader R2R Excellence Award Reef Tank 365 Article Contributor Build Thread Contributor Partner Member 2018

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    This is the absolute truth. One of the best experiences buying coral I've ever had. You are an extremely nice guy and you'll go out of your way to make sure that anyone who purchases from you is taken care of and happy with their order :)
     
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  3. KJoFan

    KJoFan Valuable Member Build Thread Contributor Partner Member 2018

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    Curious what your ATI bulb combo is over your frag tanks?
     
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  4. Crabs Mcjones

    Crabs Mcjones The Gif-A-Nator R2R Supporter Reef Squad Leader R2R Excellence Award Reef Tank 365 Article Contributor Build Thread Contributor Partner Member 2018

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    5 blue +
    1TA
    1 coral +
    1 purple +
     
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  5. biomek

    biomek Member

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    thats @BoomCorals combo or yours?
     
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  6. Crabs Mcjones

    Crabs Mcjones The Gif-A-Nator R2R Supporter Reef Squad Leader R2R Excellence Award Reef Tank 365 Article Contributor Build Thread Contributor Partner Member 2018

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    That is Matt at Boom Coral's combination in his ATI fixtures over his frag tanks :)
     
  7. codydemmel4

    codydemmel4 Valuable Member

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    very nice write up!

    It would be great to see some pictures of your frag tanks, to see where the flow is compared to the grow out colonies and frags. Also to see how far away your lights are from your corals, even though I am sure you can answer that here :)
     
  8. BoomCorals

    BoomCorals www.boomcorals.com R2R Supporter Platinum Sponsor Toys For Kids Sponsor

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    What crabs said. :) He has it memorized cuz he asks me all the time, and it's the same combo I set him up with (slightly less bulbs)
    I'll try to snag some pics this next week. I have 2 main tanks and a QT/heal tank right now. And I need to knock down a wall in my basement so I can expand. :p The frag tanks are 50 gallon "low boy" and the main SPS colony tank is a 60 gallon custom acrylic. My T5's are about 17"-18" above the surface of the water and the tanks get 200-350 PAR. (more in middle, less at edges)
     
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  9. codydemmel4

    codydemmel4 Valuable Member

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    Awesome thank you!
     
  10. Crabs Mcjones

    Crabs Mcjones The Gif-A-Nator R2R Supporter Reef Squad Leader R2R Excellence Award Reef Tank 365 Article Contributor Build Thread Contributor Partner Member 2018

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    Matt I have some pictures of your frag tanks I can upload if you'd like I took them the last time I was there with my daughter
     
  11. biomek

    biomek Member

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    thanks for the info! @crabs_mcjones i meant no disrespect. was just curious as to who's set up it was because i had been meaning to as Matt anyway since i also run ATI T5s.
     
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  12. Crabs Mcjones

    Crabs Mcjones The Gif-A-Nator R2R Supporter Reef Squad Leader R2R Excellence Award Reef Tank 365 Article Contributor Build Thread Contributor Partner Member 2018

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    In no way shape or form was it taken as disrespectful :) it's all good :)
     
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