Folks,
It was after much debate, that I decided to post this. I wanted to give Saltwater Aquarium as much opportunity as possible to resolve my issue, but thus far they have not really responded back to my order issue, in 10 days.
I've done ALOT of business with them, and was always happy, but my last order was for an Arctic Chiller, which did not work out of the box. I tried to trouble-shoot directly with JBJ, who only referred me to the manufacturer, who told me to contact the seller. I messaged them directly via my order dashboard, along with sending an email. I did receive a reply back, but multiple attempts now to resolve the issue, and either replace or refund my purchase has resulted in a run-around, or no reply at all.
Very, very disappointed in a company that I once really enjoyed ordering from. Yet another email sent today, has gone unanswered, despite being able to see that it has been open and read at least twice today.
I do hope they resolve the issue, but this whole experience has really soured me on them as a company.
It was after much debate, that I decided to post this. I wanted to give Saltwater Aquarium as much opportunity as possible to resolve my issue, but thus far they have not really responded back to my order issue, in 10 days.
I've done ALOT of business with them, and was always happy, but my last order was for an Arctic Chiller, which did not work out of the box. I tried to trouble-shoot directly with JBJ, who only referred me to the manufacturer, who told me to contact the seller. I messaged them directly via my order dashboard, along with sending an email. I did receive a reply back, but multiple attempts now to resolve the issue, and either replace or refund my purchase has resulted in a run-around, or no reply at all.
Very, very disappointed in a company that I once really enjoyed ordering from. Yet another email sent today, has gone unanswered, despite being able to see that it has been open and read at least twice today.
I do hope they resolve the issue, but this whole experience has really soured me on them as a company.
