Very Disappointed In SaltwaterAquarium.com

[wmo168]

Please don't tell me you got the Mini Arctica 1/15 chiller from JBJ,

JBJ Mini Arctica Chiller 1/15 HP (DBA-050-D)

Why does BRS recommend this? We have tested multiple chillers from different manufacturers and we prefer the JBJ Arctica line of chillers. They are energy efficient, easy to plumb, and very quiet for those low noise applications. Excellent quality and quiet operation for your nano tank...

www.bulkreefsupply.com

this model and design are crap!! Years ago I burn thru 3 of those in 6 months and had the same issue not chilling water. Compressor turn on and wont chill, replaced the broad, the probe and it is always end up a bad compressor. stay away from it if you have the Mini Arctica Version. They are junk.

On the good news, spend $80 more and get the Arctica Chiller 1/10 about $80 more and it is completely bullet proof, I have replace with this version and been using that for 8 years and still running strong with low flow. It is on 24/7 in Florida and still cool down my tank quickly. It is the MINI it is 80% giving issues.
ARCTICA CHILLER 1/10 HP

Get this

JBJ Arctica Chiller 1/10 HP (DBA-075)

Why does BRS recommend this? We have tested multiple chillers from different manufacturers and we prefer the JBJ Arctica line of chillers. They are energy efficient, easy to plumb, and very quiet for those low noise applications. Excellent quality and quiet operation for your nano tank...

www.bulkreefsupply.com

 

[LA Reef Addict]

I’m actually going through something very similar to the OP with BRS,...
Had a pentair UV have issues for 6 months now, BRS told me to go to pentair, pentair tried sending me parts, the parts didn’t work, then they ghosted me and BRS refuses to refund since it’s over a month since I bought it even though I’ve been dealing with parts returns the whole time.
So, in reality, all these vendors have this happen sadly

Sorry to hear that. I guess I have been lucky to have dealt with BRS for approximately 10 years and they have never done me wrong (knock on wood)

 

[Hair Algae Wizard]

Well for a quick update.... SWA sent me an email asking if I wish to return the item for refund, but offered no apology or any other form of resolution. They even expect me to pay the shipping. When I told them this was not acceptable, they didn't respond again. Further, a post I had about this issue was removed from their Facebook page.

However, I did actually get assistance directly from the manufacturer, who has been VERY helpful. I completed the warranty claim, and hopefully they will be sending a new chiller out to me directly.

Still shocked by Saltwater Aquarium.com's behavior on this. I really thought they would step up, but they have done nothing to resolve this issue. Good news is, there are plenty of other great on-line vendors to shop with, which is exactly what I will be doing. They have permanently lost my business.

 

[wmo168]

which model of the JBJ chiller you are having issue?

 

[Hair Algae Wizard]

which model of the JBJ chiller you are having issue?

1/4 HP Arctica

 

[tautog83]

can i have your points..lol all jokes aside i think you did the right thing by contacting the manufacturer directly especially since you have proof of sale from swa .

 

[SaltwaterAq]

Thank Your for posting about this. I looked up the communications. We sent a prepaid return label to your email address to return the defective unit. We will send it back to JBJ for credit. I have a new one shipping to you today. If you don't want a new one or need anything else, please reach out to us via phone at 888-700-1012 or email [email protected]

Sorry about the delay in getting this fixed for you. The last 10 days have been crazy with the memorial day sale and all. We are just getting caught up now.

 

[Hair Algae Wizard]

Thank Your for posting about this. I looked up the communications. We sent a prepaid return label to your email address to return the defective unit. We will send it back to JBJ for credit. I have a new one shipping to you today. If you don't want a new one or need anything else, please reach out to us via phone at 888-700-1012 or email [email protected]

Sorry about the delay in getting this fixed for you. The last 10 days have been crazy with the memorial day sale and all. We are just getting caught up now.

Thank you. I just got the email with the label a few minutes ago. I will ship it back to you, once I get the new unit.

 

[infinite0180]

glad to see SWA helping out. I have had nothing but positive experiences shopping with them...

 

[Hair Algae Wizard]

glad to see SWA helping out. I have had nothing but positive experiences shopping with them...

It is, but still wrong that it took this long. All someone had to do is just ask for a few days to resolve the issue. I would have easily understood an been flexible. All it would have taken is a quick email or phone call. Regardless, I am happy they are now addressing it.

 

[Bo.]

Glad to see it get straightened out, nothing but good with saltwateraquarium from me as well.

 

[JumboShrimp]

I’m confused. I was the first one to post a reply— about 2 sentences, very generic, sympathizing with the OP. A Moderator deleted it, saying something to the effect that ‘you can’t comment on this type of thread.’ Now there are 20 comments. (?)

 

[Potatohead]

I’m confused. I was the first one to post a reply— about 2 sentences, very generic, sympathizing with the OP. A Moderator deleted it, saying something to the effect that ‘you can’t comment on this type of thread.’ Now there are 20 comments. (?)

I thought that was only true in the vendor feedback forum? Maybe the mod made a mistake

 

[Hair Algae Wizard]

I’m confused. I was the first one to post a reply— about 2 sentences, very generic, sympathizing with the OP. A Moderator deleted it, saying something to the effect that ‘you can’t comment on this type of thread.’ Now there are 20 comments. (?)

I think the mod took your comment as possibly sarcasm or snark, but not certain.

 

[Silver14SS]

Very Disappointed in Saltwater Aquarium.Com

Folks, It was after much debate, that I decided to post this. I wanted to give Saltwater Aquarium as much opportunity as possible to resolve my issue, but thus far they have not really responded back to my order issue, in 10 days. I've done ALOT of business with them, and was always happy...

www.reef2reef.com

The topic also exists in Vendor Feedback, not sure why there are duplicates, but that thread has no replies.

 

[Plecosam]

I’m actually going through something very similar to the OP with BRS,...
Had a pentair UV have issues for 6 months now, BRS told me to go to pentair, pentair tried sending me parts, the parts didn’t work, then they ghosted me and BRS refuses to refund since it’s over a month since I bought it even though I’ve been dealing with parts returns the whole time.
So, in reality, all these vendors have this happen sadly

Looks like not all vendors bro, OP has been sorted.

 

[JumboShrimp]

Maybe due to the apparent ‘double-post’ I was responding in some Vendor Forum (?)

It couldn’t have been the substance of what I said. It was so short, I happen to remember. All I said, after reading what the OP expressed was the problem, was, “You’ve convinced me. Two thumbs down.” (Referring to the seller’s treatment.)

 

[Plecosam]

Maybe due to the apparent ‘double-post’ I was responding in some Vendor Forum (?)

It couldn’t have been the substance of what I said. It was so short, I happen to remember. All I said, after reading what the OP expressed was the problem, was, “You’ve convinced me. Two thumbs down.” (Referring to the seller’s treatment.)

Wow man, am truly sorry your post was deleted, r u ok?

 

[JumboShrimp]

I’ll live— lol. Thanks. My only other post in 1,700+ that got deleted used the word “COVID-19” in a sentence. Live and learn.

 

[Plecosam]

Yay!