- Joined
- Aug 24, 2016
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- 62
Oh no!
Any word on replacement?
How long have you had your tank for? I took delivery in March and am worried if I spring leaks later on when I fill it I might find something like this!!
First reply is not good and not what I was hoping for. Red Sea have responded with:
All three areas identified in the pictures are cosmetic only. They will have no effect on the structural integrity, the strength of the sump and the sump will not leak. These tiny imperfections are within our Quality Control guidelines.
- The hairline cracks within the glass. I am happy to say these are not cracks they are glass striations which are normal
- The external “hairline crack: is also not a rack, it is a small exterior scratch only and the depth is not a concern.
- The very small chip is less the 5% of the thickness of the glass, and is caused when cutting the glass, and will not cause any structural issue at all.
Therefore please go ahead and set up your aquarium with confidence.
I completely disagree with this. You can clearly see a crack running from the impact point (round chip) on the last photo I posted. This is not "scratch" or only "cosmetic".
"These tiny imperfections are within our Quality Control guidelines." this is quite concerning.
I have responded and asked Red Sea to again review the last photo and they have responded saying it's been escalated to one of their directors. Fingers crossed this gets sorted out.
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