What is the deal with Wifi on the Hydra 32's?

[RonS]

I bought four of these because the website said (and still says)

Note: Wi-Fi access for Prime 16HD, Hydra 32HD, and Hydra 64HD will be available later in 2020.

2020 is gone and we're 5% through 2021. Can we get an update? ETA?

 

[magikfly]

Same here. I did a firmware update a few days ago hoping it'd enable wifi, but alas....

 

[RonS]

I emailed support and they said "Thank you for reaching back out to us. We are hoping for sometime in mid-2021 but we do not have a more defined timeframe than that just yet."

I really feel like I got scammed. Not happy.

 

[haitian_reefer]

Not the end of the world, but it does feel like we've been duped. Hopefully they will make it right soon.

 

[DcoarM]

I got 3 of them today and had no idea they didn't have wifi.. called and was told within the next month. Fingers

 

[jrill]

I heard rumors of a pandemic

 

[BYU]

AI customer service is the worst

 

[DaneGer21]

I wouldn’t hold your breath; hope I’m wrong

 

[eloser]

I picked up four myself...still keeping my fingers crossed.

 

[Tom Stevens]

Anyone hear anything?

 

[DaneGer21]

...Only cricket’s

 

[DesertReefT4r]

I thought these are blue tooth app controlled only. Did not know AI was adding wifi.

 

[adamsfour]

Contacted a few weeks ago and still claim coming but I been told that numerous times before

 

[cperry7467]

Anyone heard any updates on WiFi?

 

[RonS]

I've been harassing them as well. My latest response from their support:

From: <redacted/> (AquaIllumination)

Aug 5, 2021, 3:21 PM EDT

Ron,

Thanks for following up. We are in the final stages of testing WiFi for AI Lights, and I appreciate your patience. That said, I do not have an ETA for availability.

Thanks again!
<redacted/>

 

[haitian_reefer]

Class Action Suit anyone? this is insane!

 

[Idech]

AI has the worst customer support. You can’t trust their answers, it seems they don’t even know their own products.

 

[JNalley]

I heard rumors of a pandemic

This has nothing to do with a simple firmware update. The modules are already inside the lights, and only need to be enabled by firmware.

I've been harassing them as well. My latest response from their support:

From: <redacted/> (AquaIllumination)

Aug 5, 2021, 3:21 PM EDT

Ron,

Thanks for following up. We are in the final stages of testing WiFi for AI Lights, and I appreciate your patience. That said, I do not have an ETA for availability.

Thanks again!
<redacted/>

I don't understand what's to "test" the previous generation of lights have Wifi completely functioning... So this answer/response is crap imo.


It's been my suspicion that since they "merged" (bought out by) EcoTech, EcoTech didn't want them to have wifi control since the Radions don't have that function. So we're waiting on EcoTech to provide Wifi before it will be enabled on the AI lights again. That's just my suspicion...

 

[billyocean]

Well that sucks. However the title made me think of a Jerry Seinfeld joke...so that's good.

 

[A Young Reefer]

This has nothing to do with a simple firmware update. The modules are already inside the lights, and only need to be enabled by firmware.

I don't understand what's to "test" the previous generation of lights have Wifi completely functioning... So this answer/response is crap imo.


It's been my suspicion that since they "merged" (bought out by) EcoTech, EcoTech didn't want them to have wifi control since the Radions don't have that function. So we're waiting on EcoTech to provide Wifi before it will be enabled on the AI lights again. That's just my suspicion...

I think you are on to something my friend.