World Wide Corals Tax Craze LIVE SALE! Up to 80% OFF!

[lorakato]

;Joyful;Joyful;Joyful

 

[WWC]

;Joyful;Joyful;Joyful

 

[millticket]

Not fully out yet, but looking good!

Man I would have loved to of gotten that one! I hope they throw it up again in the future. Post an updated pic in a couple weeks, I’d love to see it again when it’s fully adjusted!

 

[Veteran Reefer]

Man I would have loved to of gotten that one! I hope they throw it up again in the future. Post an updated pic in a couple weeks, I’d love to see it again when it’s fully adjusted!

Under blues, it pops like crazy.

 

[Reefing_addiction]

Bam second order in from. This sale.

completely happy
@WWC your awesome.
Thank you for my replacements on the last shipment! And thank you for the goodies! And thank you for the freebie!

 

[WWC]

Bam second order in from. This sale.

completely happy
@WWC your awesome.
Thank you for my replacements on the last shipment! And thank you for the goodies! And thank you for the freebie!

Awesome photos! We are so glad you are happy with your purchase, and take care of those corals ;Woot ;Happy

 

[poidog]

@WWC Looks like I was sent the wrong coral. What I ordered vs what I received. It's a 1/4 of the size of the one I ordered and it's been dying up from the base, not even sure if its the same tenuis - polyps different color. I sent an email to CS but so far no response.

 

[FishyFishFish]

I apologize that this has not been a great experience, we will do our best to turn that around for you! Because of all the FedEx delays, we have been receiving a higher volume of emails than normal. Customer service is working through them and all of them will be answered.

Another day with no response. This is now 3 working days with not even an acknowledgment to my email regarding my dead corals (including a follow-up this morning). I think only a full refund will be sufficient now, so that I can re-purchase my corals elsewhere.

 

[Reefing_addiction]

Another day with no response. This is now 3 working days with not even an acknowledgment to my email regarding my dead corals (including a follow-up this morning). I think only a full refund will be sufficient now, so that I can re-purchase my corals elsewhere.

Have you checked you spam or junk folder? I’ve gotten replies to several emails. Maybe try sending them a pm. They have been super helpful for me. You could even give them a call! Super nice peeps

 

[FishyFishFish]

Nothing in my junk folder.

I could call them but they need to see the photos I have sent them. They have also seen my posts here so they know I’m not happy and I don’t think I should need to PM them as well.

Maybe I’m being unreasonable but I made them aware of the problem as soon as the shipment didn’t arrive on 4th Mar, again on Mon 8th (with preliminary photos) and again on the morning of Wed 10th but, so far, nothing in terms of the DOA process.

I’ll give them until the end of today and then I might need to speak to my credit card company. This is a shame as, from the reviews, I had thought @WWC was a reputable retailer.

 

[Reefing_addiction]

Nothing in my junk folder.

I could call them but they need to see the photos I have sent them. They have also seen my posts here so they know I’m not happy and I don’t think I should need to PM them as well.

Maybe I’m being unreasonable but I made them aware of the problem as soon as the shipment didn’t arrive on 4th Mar, again on Mon 8th (with preliminary photos) and again on the morning of Wed 10th but, so far, nothing in terms of the DOA process.

I’ll give them until the end of today and then I might need to speak to my credit card company. This is a shame as, from the reviews, I had thought @WWC was a reputable retailer.

If you call them they can look up the email you sent.

something doesn’t seem right as I’ve gotten responses from them usually with in 24 hours.

 

[Reefing_addiction]

Nothing in my junk folder.

I could call them but they need to see the photos I have sent them. They have also seen my posts here so they know I’m not happy and I don’t think I should need to PM them as well.

Maybe I’m being unreasonable but I made them aware of the problem as soon as the shipment didn’t arrive on 4th Mar, again on Mon 8th (with preliminary photos) and again on the morning of Wed 10th but, so far, nothing in terms of the DOA process.

I’ll give them until the end of today and then I might need to speak to my credit card company. This is a shame as, from the reviews, I had thought @WWC was a reputable retailer.

You should have atleast gotten an automated email from them once you emailed them

every time I have initiated an email to WWC through their website I get this almost right away.

Did you receive one of these?

 

[FishyFishFish]

I did receive a response on 4 Mar to an email I sent on 22 Feb (i.e 10 days after it was sent), which had a question in it regarding my shipment that was scheduled to arrive on 4 Mar, so I was already pre-conditioned to a slow response.

I can't see the automated responses in my inbox so either I deleted them (which is quite possible) or they didn't arrive. My emails were sent as replies to emails they sent me, so I have been using the correct email address unless they have changed it.

I have just been to the website to try to find a different email address and the site looks different to what i remember; it might be me but I can't find any contact emails for them on their site any more. I have sent a Zendesk request so we'll see what happens.


The problem with this delay is that their DOA policy states that I can't dispose of frags without their authorisation, therefore I have had a dead frag in my frag tank, polluting everything else in there, for 4 days. I have now had to throw it out anyway, even if that means they refuse my claim, as it was doing too much damage to the corals that were already in there.

 

[WWC]

I did receive a response on 4 Mar to an email I sent on 22 Feb (i.e 10 days after it was sent), which had a question in it regarding my shipment that was scheduled to arrive on 4 Mar, so I was already pre-conditioned to a slow response.

I can't see the automated responses in my inbox so either I deleted them (which is quite possible) or they didn't arrive. My emails were sent as replies to emails they sent me, so I have been using the correct email address unless they have changed it.

I have just been to the website to try to find a different email address and the site looks different to what i remember; it might be me but I can't find any contact emails for them on their site any more. I have sent a Zendesk request so we'll see what happens.


The problem with this delay is that their DOA policy states that I can't dispose of frags without their authorisation, therefore I have had a dead frag in my frag tank, polluting everything else in there, for 4 days. I have now had to throw it out anyway, even if that means they refuse my claim, as it was doing too much damage to the corals that were already in there.

Hi, can you send us a PM with your name and order number so that we can look into why your email hasn't been address? And just keep in mind, if you did send in the photos within the 10 day guarantee, you are covered. We will either send out replacements or give you store credit for what was lost. But please send us your name and order number so that we can get down to why you haven't been helped yet. Thank you

 

[knickel]

The time frame these were shipped was the worst time. The winter storm froze FedEx solid. I got all the info all you had to do was ask!

 

[Reefing_addiction]

I did receive a response on 4 Mar to an email I sent on 22 Feb (i.e 10 days after it was sent), which had a question in it regarding my shipment that was scheduled to arrive on 4 Mar, so I was already pre-conditioned to a slow response.

I can't see the automated responses in my inbox so either I deleted them (which is quite possible) or they didn't arrive. My emails were sent as replies to emails they sent me, so I have been using the correct email address unless they have changed it.

I have just been to the website to try to find a different email address and the site looks different to what i remember; it might be me but I can't find any contact emails for them on their site any more. I have sent a Zendesk request so we'll see what happens.


The problem with this delay is that their DOA policy states that I can't dispose of frags without their authorisation, therefore I have had a dead frag in my frag tank, polluting everything else in there, for 4 days. I have now had to throw it out anyway, even if that means they refuse my claim, as it was doing too much damage to the corals that were already in there.

 

[WWC]

Please send us another email at [email protected] so that we can better assist you with this matter. Please be sure to include your order number when contacting us. As mentioned in our last reply, if you had previously sent in photos of the dead corals within the 10 day timeframe, then you will be covered under the guarantee.

 

[FishyFishFish]

Just to close this off; WWC has provided me with a resolution.

They had received my emails but appear to be snowed under (hopefully not literally) so took a little while to get back to me. Unfortunately, they weren't able to guarantee that a replacement shipment (which they did offer) would arrive on a specific delivery date (which isn't entirely surprising as that is largely within Fedex's control), but they have ensured that I am not out of pocket for the losses.

It's a bit disappointing that, effectively, Fedex are preventing me placing further orders with WWC (at least while Fedex's current backlog problems are ongoing) but I am pleased that WWC has resolved the issue of the losses caused by the late delivery of my shipment.

 

[Veteran Reefer]

Hi!

 

[WWC]

Hi!