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Cuz I saw just as many complaints about the tunze as well and someone told me I had to drill a hole in my sump to install it.
So it sounds like maybe you got a bad pump unit if the only issue is its not pumping.I have the bucket directly in front of the sump, so it’s a little lower then the sump. It’s not back syphoning etc, the tube is on the other side of return zone 2 inches above the water. Syphon is fine, everything installed according to directions and videos. Literally it just won’t pump at all. When I hand fill the return to the correct level, the alarms are off. When the water evaporates the alarms come on, when I turn the return off the alarms come on, so the sensor is working, just the pump does nothing when the water level drops.
About to dump this junk back off at @WWC and they can have it back lol.