I know I'm a new user on here and I know people are going to think I'm just a hater. But I am posting on here, because it seems this is where Rick goes to the most so maybe I can get a response.
A little background, I did purchase a lumentek 240 from RR in November and recieved it about 5 weeks later, longer than the anticiapted 3 weeks but it was the holiday season so I understood and yes I was happy with the light.
This time around, I purchased a lumentek 240 on June 11 and knew there was a standard waiting time of 3 weeks. I heard about the APEX upgrade and immidietely purchased that upgrade. Again I knew there was an additional waiting time of 7-10 days.
That should put me at recieving the light the 14th or 15th of July right? I have called several times to confirm when I would get the light after the 15th and 4 times I was told the light would be shipped within a couple days.
I just recieved a voicemail last friday confirming a final shipping day of Tuesday this week. It's now Friday, August 1st and no tracking number, no returned calls, no emails.
It's frustrating because for the past 2.5 weeks I have been moving my only lumentek 240 around my 6 foot tank everyday so all the corals will get their fair share of light. (I was borrowing a friends light for 5 weeks knowing how long it took to ship one of these).
It also sucks cause I tried to help RR by calling Neptune when they first rolled out the APEX ready upgrade to confirm compatibility with different modules and settings. I then reported to Rick what I learned in the hopes it would help them with their product.
Either way, I'm not a happy camper because 7.5 weeks (and counting) is just too long of a wait if you're going to state the lights get shipped in half that time on your website. even more so frustrating when you keep getting false promises.I hope I get a response soon.
Sorry again for this post, and I AM a reef radiance customer and I DO LOVE my lumentek 240 (very well built product and would definitely buy over and over), but I can't seem to get a solid reponse any other way.
A little background, I did purchase a lumentek 240 from RR in November and recieved it about 5 weeks later, longer than the anticiapted 3 weeks but it was the holiday season so I understood and yes I was happy with the light.
This time around, I purchased a lumentek 240 on June 11 and knew there was a standard waiting time of 3 weeks. I heard about the APEX upgrade and immidietely purchased that upgrade. Again I knew there was an additional waiting time of 7-10 days.
That should put me at recieving the light the 14th or 15th of July right? I have called several times to confirm when I would get the light after the 15th and 4 times I was told the light would be shipped within a couple days.
I just recieved a voicemail last friday confirming a final shipping day of Tuesday this week. It's now Friday, August 1st and no tracking number, no returned calls, no emails.
It's frustrating because for the past 2.5 weeks I have been moving my only lumentek 240 around my 6 foot tank everyday so all the corals will get their fair share of light. (I was borrowing a friends light for 5 weeks knowing how long it took to ship one of these).
It also sucks cause I tried to help RR by calling Neptune when they first rolled out the APEX ready upgrade to confirm compatibility with different modules and settings. I then reported to Rick what I learned in the hopes it would help them with their product.
Either way, I'm not a happy camper because 7.5 weeks (and counting) is just too long of a wait if you're going to state the lights get shipped in half that time on your website. even more so frustrating when you keep getting false promises.I hope I get a response soon.
Sorry again for this post, and I AM a reef radiance customer and I DO LOVE my lumentek 240 (very well built product and would definitely buy over and over), but I can't seem to get a solid reponse any other way.