connection issue

Hi Everyone, I'm experiencing a strange issue with my Apex system. Let me give you some background for context. I recently opened a ticket with Neptune regarding a problem I'm having with the Trident NP. The tech support representative assigned to my case asked me to pull some logs by...

So I've had my apex A2 for quite a while now and Ive had my fair share of connection issues. I attempted the same process to reconnect the wifi (reset at bottom, then reconnect to Apex_setup wifi and reconnect apex to internet) However, this time, it didn't work and was just stuck on this...

Hey everyone. So I bought 3 used AI Prime 16HD and they've been deleted from previous owners accounts. I plug them in and they're flashing green and blue which should be ready to connect. The problem I'm running into is they're not showing up when I try to add them from the app. I've tried 2...