AlgaeBarn,
I have placed two separate orders on your website.
1. Sea Lettuce - softball size = $40.00
2. Red Ogo - tennis ball size and 2 bottles of coralline Algae; 1 pink, 1 purple = $69.00
Both orders were successfully placed on your website: AlgaeBarn. I did not receive the expected email summary of either order. Both orders posted with my Bank and have been paid: Posted on: 3/19 for $40 and 3/22 for $69.00
Both order were scheduled to be shipped on 3/22/21 and received on 3/24/21 if my memory is correct.
I placed a "Ticket" on your website regarding this and did receive the confirmatory: "Your ticket has been created with the ticket ID 77160 and subject "orders place and paid for, not shipped? Someone from our customer service team will review it and respond shortly. Regards, AlgaeBarn Support Team."
I have not received a response back regarding this ticket to date.
Honestly, given AlgaeBarn's exceedingly high reputation on this website I'm assuming that I made an error somewhere causing this issue but am growing frustrated. I have a new tank and would really like to start up my refugium before my Nitrates and Phos levels climb further. (Was really planning on Cheato but its sold out and didn't want anymore to wait more for it). After obtaining the algae I plan on purchasing the 4 types pod packs.
Please help me resolve this before you run out of the Lettuce and Ogo.
Thank you,
Jeremy MacDonald
I have placed two separate orders on your website.
1. Sea Lettuce - softball size = $40.00
2. Red Ogo - tennis ball size and 2 bottles of coralline Algae; 1 pink, 1 purple = $69.00
Both orders were successfully placed on your website: AlgaeBarn. I did not receive the expected email summary of either order. Both orders posted with my Bank and have been paid: Posted on: 3/19 for $40 and 3/22 for $69.00
Both order were scheduled to be shipped on 3/22/21 and received on 3/24/21 if my memory is correct.
I placed a "Ticket" on your website regarding this and did receive the confirmatory: "Your ticket has been created with the ticket ID 77160 and subject "orders place and paid for, not shipped? Someone from our customer service team will review it and respond shortly. Regards, AlgaeBarn Support Team."
I have not received a response back regarding this ticket to date.
Honestly, given AlgaeBarn's exceedingly high reputation on this website I'm assuming that I made an error somewhere causing this issue but am growing frustrated. I have a new tank and would really like to start up my refugium before my Nitrates and Phos levels climb further. (Was really planning on Cheato but its sold out and didn't want anymore to wait more for it). After obtaining the algae I plan on purchasing the 4 types pod packs.
Please help me resolve this before you run out of the Lettuce and Ogo.
Thank you,
Jeremy MacDonald