Anyone in the UK have any experience with them for custom builds?
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I've had a custom sump off them and running one of there reef tanks , would not go a where else . Great to deal with aswelllAnyone in the UK have any experience with them for custom builds?
I'm in the process of getting a custom tank with them and have also paid a deposit after agreeing the design.Sadly I am not have such a good experience.
I started the process on the 18th of September and paid a 50% deposit of the agreed price to manufacture my custom tank back on the 16th of October. My expectations were to receive a drawing for approval on the final spec and design by December, with the tank due for delivery in January (originally the first week, but I appreciate timelines have slipped due to coronavirus).
The last update I received was the week before Christmas to say that the drawings will be with me that week, but I received no further correspondence.
When ever I try to phone I never get an answer and it's more or less the same with email, only receiving odd responses after multiple times of trying via the phone and emails.
Suffice to say I am feeling rather disappointed at this stage and am wondering whether I should draw a line under it now and just ask for a full refund.
No idea really, as soon as its ready I guess.Ah so you're very much at the beginning of the process then. See how you are feeling by mid-March. When are you expecting your tank?
what does your friend think of the A4L build quality? and how does it compare to yours?