Naso110
Active Member
So I've purchased from Harry's Marine about 9 times in the last 5 weeks. Orders totalling about $1800. I was pleased with everything I had order most things were spot on. A few little mistakes on a few cheap coral so no biggie. Until last week we had tornadoes rip through Tallahassee and with power out for days shipping slowed to a crawl. It took 4 days for my order to arrive. Obviously not Harrys fault. I filled out a claim for some of the order as some thing appeared to be hanging on and obviously they were claiming the full amount through UPS. A few montis, some zoas and a large Maxima were what had made it to my door ok at best. They credited my account for the claim of about 200$. However when I woke the next day the Tridacna clam was toast. I sent all the details. photos, parameters, description and more photos. After 2 more attempts at sending in my claim, 2 emails, 2 chat messages and a call. I still haven't heard a word. Now I know they're a big company. However buying over $300 a week in livestock for over 5 weeks I thought they'd care if for nothing more than my continued $$$. Apparently not. Seemingly throw away a customer that spends over $100. So let this stand as a warning to anyone considering ordering. If you don't have a week of sunshine in your forecast, possibly reconsider. My next step is to fight it with PayPal. Glad they had me take so many photos of the DOAs. I'm sure PayPal will appreciate the details too.
