MXM Arrived Broken
- Thread starter ronnie
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Please contact Neptune tech support They will take care of this.
OP
OP
ronnie
Acro addict
Thanks Russ. Wasn’t sure if I needed to go through Premium Aquatics since I just purchased it. I’ve messaged support.
Troylee
all about the diy!!!!!
Neptune directly will ship you a new one… I just had this experience with a used brain unit EL and it was stuck in a boot loader.. it’s older it was used and second hand I reached out and they had me drop a $200 deposit… they shipped me a refurbished one and upon receiving mine and seeing it was a hardware issued me a refund for my deposit with no questions asked! And they paid the shipping! That was my first experience with them personally and they went way above and beyond what I could ever ask for!
OP
OP
ronnie
Acro addict
Turns out this was an easy fix. There isn’t a set of screws holding the board in the case. Just two pieces of foam. One piece hadn’t been applied yet. I put it “vertically” behind the piece of foam you see in the case to keep it from being able to push back
Richard baker
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I had the same issue and the foam was exactly the same way
Lbrdsoxfan
5000 Club Member
Bless Neptune and 'innovation'. Its just a mobius chip on a board for 119$.Turns out this was an easy fix. There isn’t a set of screws holding the board in the case. Just two pieces of foam. One piece hadn’t been applied yet. I put it “vertically” behind the piece of foam you see in the case to keep it from being able to push back
Good you fixed it OP, but Neptune ia seriously slacking if they are shipping that MXM like that.
At least the older modules I've owned either screwed to the case or had standoffs for the board to drop on to.
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