Noo-Psyche Orders & Info

[JoJosReef]

are you missing one of the hex stand off spacer screws?

pretty sure you can get them cheap at HD or Lowes if you need it right away. I think amazon even sells them.

i think they are M3 6mm threaded but not positive. Zach may be able to confirm that though.

Think @scott o was talking about hanging the lights, not extending them from the flex arm. Is that right?

The hex stand-offs work like a charm, though, for extending the length of the flex arm.

 

[scott o]

are you missing one of the hex stand off spacer screws?

pretty sure you can get them cheap at HD or Lowes if you need it right away. I think amazon even sells them.

i think they are M3 6mm threaded but not positive. Zach may be able to confirm that though.

Thems the ones. I will go to Lowe’s and see if they got them.

 

[scott o]

Think @scott o was talking about hanging the lights, not extending them from the flex arm. Is that right?

The hex stand-offs work like a charm, though, for extending the length of the flex arm.

I purchased the hanging kits, I just needed the screw that attaches to the light body and then to the cable.

 

[Zach B]

How about tech support for lights that are behaving funny? One of my 5 K7 minis has decided that blue doesn't need to turn on anymore. White and Violet go up and down as I make adjustments, but blue is now permanently off, no matter what percent I put it at. Who's the point of contact for this type of problem?

I think we need a us tech support and have suggested this as well. Unfortunately right now I believe fb is the only place. I'm sorry for that. I will try to educate myself better on the tech side as well. Let me see how I can make this happen easier

 

[Zach B]

@Zach B is my order shipping from the US or China?

Order #?

 

[Zach B]

How about tech support for lights that are behaving funny? One of my 5 K7 minis has decided that blue doesn't need to turn on anymore. White and Violet go up and down as I make adjustments, but blue is now permanently off, no matter what percent I put it at. Who's the point of contact for this type of problem?

When was the purchase? You're most likely under warranty for a replacement

 

[TRC]

Order #?

#2409

 

[Zach B]

#2409

I've yet to receive it but should today. I'll pm you later with details

 

[reefsmitty]

Hello, placed an order for a K7 mini, was wondering when I could expect it to ship to me? Also wanted to know if it’s coming from China or Domestic. Thanks
Order #2418

 

[FernFish]

Hello, placed an order for a K7 mini, was wondering when I could expect it to ship to me? Also wanted to know if it’s coming from China or Domestic. Thanks
Order #2418

It takes about 17 days since it come form china ordered on the 19th of march arrives tomorrow on 5th of April, assuming you’re in the US , I’m in cali

 

[Cjp63]

Hi Zack can I get a update on order number 2411. Thanks Carl.

 

[softiesplease]

Please check on my orders…

 

[softiesplease]

How long did it take everyone else to receive k7 pro when it was in stock in USA

 

[Cjp63]

I ordered about 10 days ago. Can I please get a update

 

[Zach B]

All orders have been shipped. Please contact me for tracking info

 

[softiesplease]

Received tracking for my pro, can’t wait to try the lights out.

 

[reefryder321]

All orders have been shipped. Please contact me for tracking info

Hey there I ordered a light and a shade for said light I received my light but not my shade I've emailed twice with no luck can you help order number 2381

 

[Zach B]

Hey there I ordered a light and a shade for said light I received my light but not my shade I've emailed twice with no luck can you help order number 2381

I don't stock the shades unfortunately, those ship from Noo-Psyche

 

[Zach B]

All recent orders and giveaway winners have shipped We have everything in stock including minis right now.