Trigger Systems Customer Service?

Arron209

Acroholic
View Badges
Joined
Feb 13, 2012
Messages
504
Reaction score
338
Location
Modesto
Rating - 100%
1   0   0
Good evening all,
I’ve had an ongoing issue with my Trigger platinum 39 sump and I’ve been trying to get a hold of Trigger Systems since I’m still within the warranty period.

I tried emailing them and calling them but haven’t heard anything back. Went as far as having Bulk Reef Supply email them and cc me but still no response.

Has anyone else had issues getting support from them?
 

vetteguy53081

Well known Member and monster tank lover
View Badges
Joined
Aug 11, 2013
Messages
96,822
Reaction score
215,695
Location
Wisconsin -
Rating - 100%
15   0   0
Good evening all,
I’ve had an ongoing issue with my Trigger platinum 39 sump and I’ve been trying to get a hold of Trigger Systems since I’m still within the warranty period.

I tried emailing them and calling them but haven’t heard anything back. Went as far as having Bulk Reef Supply email them and cc me but still no response.

Has anyone else had issues getting support from them?
Contact them via facebook
 

vetteguy53081

Well known Member and monster tank lover
View Badges
Joined
Aug 11, 2013
Messages
96,822
Reaction score
215,695
Location
Wisconsin -
Rating - 100%
15   0   0

vetteguy53081

Well known Member and monster tank lover
View Badges
Joined
Aug 11, 2013
Messages
96,822
Reaction score
215,695
Location
Wisconsin -
Rating - 100%
15   0   0
Not sure if either of those are just vendors that carry trigger products.
If you cant reach them by phone and they took down their personal FB page, it raises questions
 

Lbrdsoxfan

5000 Club Member
View Badges
Joined
Jun 13, 2021
Messages
5,346
Reaction score
8,481
Location
Long Beach, CA
Rating - 0%
0   0   0
How long would you give a company to respond?
A few days.

Screenshot_20231011-205055.png
 

SPS_

Active Member
View Badges
Joined
Feb 16, 2012
Messages
215
Reaction score
129
Location
Central Valley California
Rating - 100%
1   0   0
I have been having ongoing issues with this same exact sump since the day I got it. I ended up taking off the whole fleece roll system, which was one of their main selling points.

Looks like they upgraded the fleece roller parts and fixed issues with it, but what about those of us who are still well within the warranty period?
 

rtparty

5000 Club Member
View Badges
Joined
Jan 19, 2010
Messages
5,407
Reaction score
9,176
Location
Utah
Rating - 100%
4   0   0
Sorry to say but good luck. It was like pulling teeth to get any help from them for months on end. I wanted to upgrade to the new roller system and they kept forgetting to send me a link to pay. Months went by and they finally got back to me with a much higher price. I called them out on it and they gave me the original price I was quoted.

In the end, they took care of me but my feeling is they don’t have enough staff to answer emails quickly.
 

TOP 10 Trending Threads

WHICH OF THESE CREEPY REEF CRITTERS IS MOST LIKELY TO GIVE YOU NIGHTMARES? (PICTURED IN THE THREAD)

  • The Bobbit Worm

    Votes: 47 66.2%
  • The Goblin Shark

    Votes: 4 5.6%
  • The Sea Wolf

    Votes: 0 0.0%
  • Giant Spider Crabs

    Votes: 1 1.4%
  • The Stargazer Fish

    Votes: 5 7.0%
  • The Giant Isopod

    Votes: 9 12.7%
  • The Giant Squid

    Votes: 1 1.4%
  • Other (Please explain!)

    Votes: 4 5.6%
Back
Top