Ordered brand new Neptune Trident on October 5th. Received a few days later and sat in the box until after Christmas as it was my wife's present to me. I've had it up and running about 4 months.
Alkalinity never read correctly, always 1 dkh lower than new Hanna testers.
Now it will hardly calibrate new reagents. My Alk is off by 1.5 points of Dkh.
Turned in ticket Sunday received a response Tuesday. Then radio silent. Now on Friday, Morgan is now telling me to watch a YouTube video after hanging me out to dry for 5 days with no response. I've already done the self
In short, I wish I had never purchased the Trident and could get a credit or refund. These problems are rampant with seemingly 0 fix.
Alkalinity never read correctly, always 1 dkh lower than new Hanna testers.
Now it will hardly calibrate new reagents. My Alk is off by 1.5 points of Dkh.
Turned in ticket Sunday received a response Tuesday. Then radio silent. Now on Friday, Morgan is now telling me to watch a YouTube video after hanging me out to dry for 5 days with no response. I've already done the self
In short, I wish I had never purchased the Trident and could get a credit or refund. These problems are rampant with seemingly 0 fix.