- Joined
- Sep 25, 2014
- Messages
- 179
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- 39
Hi Everyone,
We're now back in full swing, receiving many Triton samples every day and shipping them off to the lab for analysis!
One thing that we can't stress enough is the importance of following the registration procedure.
We occasionally will receive tests back which do not have an ID number from Triton written on the vial. Instead, it may be a name or other personal code that the customer created themselves. Any code other than the ID number you created on the Triton web site will result in a test that cannot be run. The problem is, when we receive these, we have no way of tracking who sent them, and Triton has no way to upload results. We hold these in our facility in the hope that the reefer in question will contact us wondering where the heck their test results are! Please remember to register.
If you are missing results on a test that you sent in, and don't have an account created with Triton- please contact us at 1707TRITON8. We can still ship your tests off once you complete the registration process and advise us of the ID number! We're here to help!
Another common occurrence that delays receipt of test results is forgetting to indicate your aquarium volume when registering. By providing this information, you will give Triton the information it needs to create your customized analysis. Quite a few of the delays that people report are caused by not inputting this, so please take care to do so, and you'll receive your super-accurate results in the most expeditious manner possible!
We hope these little reminders will help you get up and running on the road to "Empowered Reefkeeping" more quickly than ever!
Thanks!
Scott and Joe
Triton US
We're now back in full swing, receiving many Triton samples every day and shipping them off to the lab for analysis!
One thing that we can't stress enough is the importance of following the registration procedure.
We occasionally will receive tests back which do not have an ID number from Triton written on the vial. Instead, it may be a name or other personal code that the customer created themselves. Any code other than the ID number you created on the Triton web site will result in a test that cannot be run. The problem is, when we receive these, we have no way of tracking who sent them, and Triton has no way to upload results. We hold these in our facility in the hope that the reefer in question will contact us wondering where the heck their test results are! Please remember to register.
If you are missing results on a test that you sent in, and don't have an account created with Triton- please contact us at 1707TRITON8. We can still ship your tests off once you complete the registration process and advise us of the ID number! We're here to help!
Another common occurrence that delays receipt of test results is forgetting to indicate your aquarium volume when registering. By providing this information, you will give Triton the information it needs to create your customized analysis. Quite a few of the delays that people report are caused by not inputting this, so please take care to do so, and you'll receive your super-accurate results in the most expeditious manner possible!
We hope these little reminders will help you get up and running on the road to "Empowered Reefkeeping" more quickly than ever!
Thanks!
Scott and Joe
Triton US
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