- Joined
- Mar 8, 2018
- Messages
- 10
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Hi all! Apologies if this is the wrong thread, new to posting on R2R. Just wondering if anyone can share their general experiences with orders placed with Waterbox (I suppose Waterbox Canada specifically) in terms of shipping and fulfillment. I purchased an AIO from them a few days ago, with the expected shipping being 2-5 days at the time of purchase. The site changed this to 4-6 weeks shortly after I purchased, so I am not sure which window I will technically fall under. My order has had no recent updates, or any sort of estimated time frame posted. Just wondering if this is the typical experience with them? Seems a bit frustrating to pay a few thousand dollars and have no communication as to when the expected delivery timeframe will be. I know I am being impatient here, it's just a lot of money to give to a company to have no idea given for fulfilment time.
Side rant, I am more than anything just frustrated with the order process, as the Nero 3 was advertised on the 'configure your waterbox' options as being $180, which changed to $250 at the checkout screen. I didn't really notice, because why would the prices of things change. Wouldn't have ordered it in this case, but I am reluctant to contact them as this would probably result in changes being made to my order, likely pushing it to the back of the line.
In either case, I am exited to get back into the hobby. It's been a few years without any tanks!
Side rant, I am more than anything just frustrated with the order process, as the Nero 3 was advertised on the 'configure your waterbox' options as being $180, which changed to $250 at the checkout screen. I didn't really notice, because why would the prices of things change. Wouldn't have ordered it in this case, but I am reluctant to contact them as this would probably result in changes being made to my order, likely pushing it to the back of the line.
In either case, I am exited to get back into the hobby. It's been a few years without any tanks!