- Joined
- Oct 2, 2019
- Messages
- 584
- Reaction score
- 506
I ordered a large order from Live Aquaria, partially composing of fish from Diver's Den. I bought what was called Freckled Angler from Diver's Den. I thought, wow this fish is pretty cool - and its nice that its from Diver's Den because the fish is supposed to be healthier than from other places.
This is the picture of the fish that I ordered:
But this is what I received: A fish with a broken mouth!
At first they weren't sure if it was a broken mouth and gave me a live guarantee extension until April 6th... Then they told me that it is
indeed broken and likely broken during shipping and told me I should treat it (which of course, I knew that). They didn't offer anything to compensate
for the fact that the fish I received looked nothing like the fish picture in the fact that it is damaged!
I reached out again, asking them why they there's no compensation other than a live guarantee extension, and they have not gotten back to me on that.
Like seriously, IT'S CALLED WHAT YOU SEE IS WHAT YOU GET!
You'd think they would compensate for the fact that I received something that ISN'T what was seen naturally?
Apparently not!
I got a product that is literally broken and I receive no incentive but a guarantee extension? How insulting!
It's a living creature!
As of this moment, I highly advise against ordering from Live Aquaria's Diver's Den if you are thinking about getting a fish.
They don't seem eager to uphold their WYSIWYG promise, which is honestly quite insulting considering the price
markup on all the fish on Diver's Den!
This is the picture of the fish that I ordered:
But this is what I received: A fish with a broken mouth!
At first they weren't sure if it was a broken mouth and gave me a live guarantee extension until April 6th... Then they told me that it is
indeed broken and likely broken during shipping and told me I should treat it (which of course, I knew that). They didn't offer anything to compensate
for the fact that the fish I received looked nothing like the fish picture in the fact that it is damaged!
I reached out again, asking them why they there's no compensation other than a live guarantee extension, and they have not gotten back to me on that.
Like seriously, IT'S CALLED WHAT YOU SEE IS WHAT YOU GET!
You'd think they would compensate for the fact that I received something that ISN'T what was seen naturally?
Apparently not!
I got a product that is literally broken and I receive no incentive but a guarantee extension? How insulting!
It's a living creature!
As of this moment, I highly advise against ordering from Live Aquaria's Diver's Den if you are thinking about getting a fish.
They don't seem eager to uphold their WYSIWYG promise, which is honestly quite insulting considering the price
markup on all the fish on Diver's Den!