• Thank you for visiting the R2R Marketplace! Please consider becoming a Supporting Member today! In addition to all the perks of becoming a supporting member, this notice will also be automatically removed! Click here for more details and Happy Reefing!

Liveaquaria didn't notify me my order shipped.

Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

dyjogibson

New Member
View Badges
Joined
Apr 28, 2022
Messages
11
Reaction score
0
Location
Lehi
Rating - 0%
0   0   0
I orderd 2 fish from livaquaria and they never notified me it had shipped. I never got any tracking number or estimation for when it would ship. All I got was an order confirmation right after I placed it. I work full time so I was planning to take work off when the order shipped so I could be available when it arrived. Instead I came home to find a box that had been sitting on my porch for 4 hours, and both fish were dead. I can't think of the last time I orderd anything online where I wasn't notified when it was shipped, much less when something living was being shipped. Has anyone else had a similar experience? And do I have any options to get a refund?
 

Dr. Reef

www.drreefsquarantinedfish.com
View Badges
Joined
Jan 22, 2013
Messages
3,542
Reaction score
6,450
Location
Tulsa, OK
Rating - 0%
0   0   0
You have a valid point about notification or atleast a call or email to let client know when to expect a shipment.
Although being in business of shipping live fish ourself, to their deffence, fish box sitting out on porch for 4 hrs wouldnt be the killing factor. We have done a lot of experiments on boxes and they can maintain hours and hours of satisfactory temp even when subjected to harsh climate. Fish likely died along the way some point but I personally dont think the 4 hrs on porch was the main cause. In some cases it took 10-12 hrs before temp start to increase or decrease.
Either way I would contact them and let them know what happened and both fish are doa and I am pretty sure they will take care of you.
@LiveAquaria
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
You have insufficient privileges to reply here.

How much do you care about having a display FREE of wires, pumps and equipment?

  • Want it squeaky clean! Wires be danged!

    Votes: 171 39.4%
  • A few things are ok with me!

    Votes: 222 51.2%
  • No care at all! Bring it on!

    Votes: 41 9.4%
Back
Top