Please help. I don’t have paperwork but you guys have records. . Look at this magnet. Please contact me. I have had to take out of service and my tank corals are the ones that are paying the price :-( please help.
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no, i always used citric acidJust for our information, did you soak it in vinegar before? There is a thread here in vinegar soaking vs other ways of dealing w algae
i mean, we should just get a replacement right off the bat and send in the defective magnet , if they dont get the defective magnet within say 30 days, then charge us later..but to add all the extra time that is takes to send in the defective magnet and wait from someone to look at it and then send a replacement is wasted time that flow is restricted in our tanks waiting for replacement.Contact them on their website for an RMA. I just sent in 2 MP40 wetsides that were rusted and they're sending me new ones.
They will ask for your MP60's serial #
i mean, we should just get a replacement right off the bat and send in the defective magnet , if they dont get the defective magnet within say 30 days, then charge us later..but to add all the extra time that is takes to send in the defective magnet and wait from someone to look at it and then send a replacement is wasted time that flow is restricted in our tanks waiting for replacement.
Well that's stupid logic for something that costs $700. Stand by a product.A lot of guys have an extra wetside for this reason.
When i sent both of my rusted mp10wetsides in, i did them one at a time.
It was about a 2 week process for each wetside.
Well that's stupid logic for something that costs $700. Stand by a product.
Agree! Whatever type of flow unit you run, have a backup. They always go out at the worse time.Haha, well it may seem "stupid"to some, but those of us with an spare westside have the peace of mind while we get the replacement under warranty vs spazzing/freaking out on a forum while one scrambles for a quick fix.
This very same thing happened to one of my MP40s that were purchased second hand and were still under warranty. I also purchased a spare wetside because that is a more of a common point of failure. $70 is worth a piece of mind in case such as this. In the meantime my wetside was replaced under warranty with no cost to me other than a week of my time.
At the end of the day, what may seem stupid to some is peace of mind to other. Plus, makes cleaning easy, just pop a new wetside on and you're in business.
Agree! Whatever type of flow unit you run, have a backup. They always go out at the worse time.
In this hobby piece of mind is worth it, no matter what you run.
Ha! Not true. I run Tunze everthing, return pump, 5 powerheads, skimmer, carx, ato.Tunze's never go out!
Tunze's never go out!
110%In this hobby you need a spare for just about everything!
I straight up don’t believe this. Three at the same time? Tunze’s go for decades. Sounds odd to me.Funny, mine did.
Three of the four went out at the same time.
Nothing is fool proof, and everything will fail.
Understand that and plan accordingly.
I straight up don’t believe this. Three at the same time? Tunze’s go for decades. Sounds odd to me.
What if you warranty is expired? Do they still Replace?Contact them on their website for an RMA. I just sent in 2 MP40 wetsides that were rusted and they're sending me new ones.
They will ask for your MP60's serial #