Need some programing assistance Neptune wont help.

Nuts4reefs

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Hello,

I tried to reach out to NS and they don't want to help.

This was thier reply to me:

Due to our high volume of inquiries through emails, phone calls, and other support requests we receive in a day; it becomes very time consuming for us to accommodate every request to create suitable advanced programming for all of our customers. Advanced programming requires a lot time and resources to properly implement. This type of advanced programming you're requesting we believe to be very beneficial for our customers to understand how to implement in order to plan their changes, program, and modify/adjust as needed.

We do try to assist customers with their basic programming needs, but not advanced programming.

Here was my question to NS

I have a virtual outlet that when on should turn on my water filter...

I have programing that states..

If output waterfilter = on then on

Then in output waterfilter programing states..

If output makesalt = on then on

I have verified that virtual output is on but waterfilter outlet does not go on. I have manually turned on the waterfilter and verified it goes on manually.


Anyone have any idea what's going on here? Thanks guys.
 

SuncrestReef

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You're going to need to provide more detail. Please post the complete programming, including showing the output names for each program. Example:

[Output_1] <-- output name
Fallback OFF
Set ON
If Output Virtual_1 = ON Then OFF
Defer 001:00 Then OFF

[Virtual_1] <-- output name
Set OFF
If Button CLOSED Then ON
Min TIme 060:00 Then ON
 
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N

Nuts4reefs

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Sure thing...


Output name MAKESALT (virtual)
Set ON

Output name FILTER
Fallback ON
Set OFF
If Time 13:00 to 14:00 Then ON
If Time 18:00 to 19:00 Then ON
If Output MAKESALT = ON Then ON
 

SuncrestReef

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Sure thing...


Output name MAKESALT (virtual)
Set ON

Output name FILTER
Fallback ON
Set OFF
If Time 13:00 to 14:00 Then ON
If Time 18:00 to 19:00 Then ON
If Output MAKESALT = ON Then ON
The programming looks correct. Any time the MAKESALT virtual output is ON (either through the programming when set to AUTO, or when the slider is manually set to ON) then the FILTER output should turn ON, as long as its slider is set to AUTO.

If that's not happening as planned, then the only possibility I see is a corrupted configuration. If you have any duplicate names anywhere within your Apex configuration (Inputs, Outputs, Modules, or Profiles), then the Apex can malfunction in unexplained ways. Go through each of those lists to ensure nothing is named the same as anything else. If you find a duplicate, rename it, then save the changes and reboot the Apex to load the corrected configuration.
 

LiamPM

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Thanks for the assistance with this... I will check and report back. Can't believe NS refused to help me with this.
Neither can i - It probably took longer for them to send you that generic reply calling it "advanced" programming when in reality its just simple programming than it would have just to actually help with the issue.

Fobbed off, comes to mind - Says it all.
 
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Nuts4reefs

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Neither can i - It probably took longer for them to send you that generic reply calling it "advanced" programming when in reality its just simple programming than it would have just to actually help with the issue.

Fobbed off, comes to mind - Says it all.
Interestingly I haven't asked them a single question in months. Goes to show you how much they value thier customers. Its fine when I need an accessory for my reef and the item is orange I steer clear. Can't support a company with this type of ethic.
 

SuncrestReef

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Thanks for the assistance with this... I will check and report back. Can't believe NS refused to help me with this.
Any update? Did you find any duplicate names in your Apex configuration?
 

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