BRS Amazing Customer Support

Bitcoin Reefer

Well-Known Member
View Badges
Joined
Jun 8, 2022
Messages
694
Reaction score
325
Location
United States
Rating - 0%
0   0   0
I ordered the 8 gallon (4 Cal + 4 Alk) 2 part B-Ionic, and one of the components leaked. It didn't seem like it leaked too much and they had already helped me in the past, so I emailed them photo and told them about the leak, but said I'm ok with keeping it without any refund if they think it's safe to use. They said that it should be safe to use, but we're still going to send you a replacement. That was really cool. Good to know we can always count on BRS to take care of us in these situations!

I will say this is 2nd time I've had 2 part b ionic leak on me lol. Both times they replaced. B Ionic might need to do something about those containers lol.
 

CasperOe

In it to win it!
View Badges
Joined
Feb 14, 2022
Messages
3,261
Reaction score
5,725
Location
Glasgow, United Kingdom
Rating - 0%
0   0   0
It's nice and refreshing with someone promoting good service :smiling-face: We've had enough posts recently ranting about various companies and their (lack of!) service.

Very happy to hear it's not all bad with the world :beaming-face-with-smiling-eyes:
 

Ordovician_Reef

Active Member
View Badges
Joined
Oct 22, 2022
Messages
246
Reaction score
293
Location
Ohio
Rating - 0%
0   0   0
Honestly think some folks really just want to complain

I think it is likely more that people are just much more inclined to post about a negative experience than a positive one. I too have had very good experiences with BRS!
 

tsharpe291

Active Member
View Badges
Joined
Dec 15, 2021
Messages
385
Reaction score
379
Location
Ohio
Rating - 0%
0   0   0
I think it is likely more that people are just much more inclined to post about a negative experience than a positive one. I too have had very good experiences with BRS!
likewise, I've ordered plenty from BRS and have had some issues but customer service has always been great IMO.
 

How much do you care about having a display FREE of wires, pumps and equipment?

  • Want it squeaky clean! Wires be danged!

    Votes: 48 43.2%
  • A few things are ok with me!

    Votes: 56 50.5%
  • No care at all! Bring it on!

    Votes: 7 6.3%
Back
Top