I live in Israel and buy all my "reagents" for tank maintenance from this online store (Aquaristik shop). Shipping from Germany to Israel is slow and expensive, but their prices make it worth it.
However, three times, I purchased equipment from them: a wavemaker, a single dosing pump, and a triple dosing pump (all from Aqua Medic, which I have no issues with up to now). The wavemaker arrived not working, and instead of apologizing and sending a new one ASAP, I had to send it back (cost on me) "under warranty," wait for them to fix it! and get it back. My triple reef doser also arrived useless yesterday as its WLAN did not function. I told them that "under warranty" handling is inappropriate when an item comes broken. Still, of course, there was no relevant answer from them (they sent me instructions on operating the doser even though I already have one). The issue is that they are very sloppy packaging instruments. They only shove some paper to fit the item in a carton box. They do not consider that packages travel by air and on roads for almost a month and they refuse to take responsibility for that.
However, three times, I purchased equipment from them: a wavemaker, a single dosing pump, and a triple dosing pump (all from Aqua Medic, which I have no issues with up to now). The wavemaker arrived not working, and instead of apologizing and sending a new one ASAP, I had to send it back (cost on me) "under warranty," wait for them to fix it! and get it back. My triple reef doser also arrived useless yesterday as its WLAN did not function. I told them that "under warranty" handling is inappropriate when an item comes broken. Still, of course, there was no relevant answer from them (they sent me instructions on operating the doser even though I already have one). The issue is that they are very sloppy packaging instruments. They only shove some paper to fit the item in a carton box. They do not consider that packages travel by air and on roads for almost a month and they refuse to take responsibility for that.