I have had my NYOS 160 for almost 2 years now. It has performed flawlessly for me, running very quiet, and producing lots of skimmate.
About six months ago while cleaning my skimmer the cup on the bottom of my lid designed to direct the skimmate down and into the collection cup broke loose from the collection cup cover. I contacted EcoTech Marine customer service to order another cover. I was fully expecting to pay for the cover and shipping as it was out of warranty. They replaced the cover at no charge and even paid to ship it to me. I was very impressed.
Fast forward six months to this past weekend. I somehow lost an o-ring while doing a thorough cleaning and vinegar bath to the 160. So I contacted customer service again and asked to order an o-ring. They again told me that they would be happy to ship one out at no charge.
I had to share my experience here on R2R. This is exceptional customer service. Not only have they bent over backwards to take care of me but they have all these parts on hand. I talked to them this morning and they shipped the part out today! I just wanted to publicly thank EcoTech Marine. I love my skimmer and their customer service is the best in the business.
About six months ago while cleaning my skimmer the cup on the bottom of my lid designed to direct the skimmate down and into the collection cup broke loose from the collection cup cover. I contacted EcoTech Marine customer service to order another cover. I was fully expecting to pay for the cover and shipping as it was out of warranty. They replaced the cover at no charge and even paid to ship it to me. I was very impressed.
Fast forward six months to this past weekend. I somehow lost an o-ring while doing a thorough cleaning and vinegar bath to the 160. So I contacted customer service again and asked to order an o-ring. They again told me that they would be happy to ship one out at no charge.
I had to share my experience here on R2R. This is exceptional customer service. Not only have they bent over backwards to take care of me but they have all these parts on hand. I talked to them this morning and they shipped the part out today! I just wanted to publicly thank EcoTech Marine. I love my skimmer and their customer service is the best in the business.