Restocking fee for product that didn't work?

[TheReefDiary]

does brs charge a restocking fee for products they send that don't work? I received a pump that wouldn't connect to my internet. I'm tech savvy and I have multiple devices connected to my 2.4ghz network. it wouldn't connect. it would load to 80% then freeze. I never used the product and returned it with all the parts exactly as they arrived.

love BRS but seems a bit ridiculous the customer has to pay money for a product that doesn't work. I would never charge my customer for something not working.

I recently did this with something else I ordered from saltwater aquarium.com and they refunded me entire purchase price.

can I afford the restock fee? yes of course, but seems a bit ridiculous to pay $20 for something I couldn't use and already paid shipping on.

 

[vetteguy53081]

does brs charge a restocking fee for products they send that don't work? I received a pump that wouldn't connect to my internet. I'm tech savvy and I have multiple devices connected to my 2.4ghz network. it wouldn't connect. it would load to 80% then freeze. I never used the product and returned it with all the parts exactly as they arrived.

love BRS but seems a bit ridiculous the customer has to pay money for a product that doesn't work. I would never charge my customer for something not working.

I recently did this with something else I ordered from saltwater aquarium.com and they refunded me entire purchase price.

can I afford the restock fee? yes of course, but seems a bit ridiculous to pay $20 for something I couldn't use and already paid shipping on.

Best is to call them and press option 1

763- 432-9691

 

[Bulk Reef Supply]

Hi @TheReefDiary
Can you shoot us a PM with your order number or the email on your account? I'm sure there was some sort of misunderstanding, but I'm happy to help look into this for you. Alternatively, feel free to give us a call and our customer service team can help directly. 763-432-9691

 

[TheReefDiary]

Hi @TheReefDiary
Can you shoot us a PM with your order number or the email on your account? I'm sure there was some sort of misunderstanding, but I'm happy to help look into this for you. Alternatively, feel free to give us a call and our customer service team can help directly. 763-432-9691

hey thanks! I actually just did that. I saw a contact email in the return notice so I followed up there. not mad at all just confused because the product didn't work.

I know y'all aren't Amazon and can't pay for everyone's return just because they didn't want the product.

 

[PensacolaReefKeeper]

Yes, they do charge this fee. Part of the reason I do not buy from BRS anymore--not right.

 

[edd59]

does brs charge a restocking fee for products they send that don't work? I received a pump that wouldn't connect to my internet. I'm tech savvy and I have multiple devices connected to my 2.4ghz network. it wouldn't connect. it would load to 80% then freeze. I never used the product and returned it with all the parts exactly as they arrived.

love BRS but seems a bit ridiculous the customer has to pay money for a product that doesn't work. I would never charge my customer for something not working.

I recently did this with something else I ordered from saltwater aquarium.com and they refunded me entire purchase price.

can I afford the restock fee? yes of course, but seems a bit ridiculous to pay $20 for something I couldn't use and already paid shipping on.

was this a sicce syncra?

 

[TheReefDiary]

Best is to call them and press option 1

763- 432-9691

they finally got back to me on my email and explained the have to test the product. the only issue is I have a feeling the pump is going to connect for them despite me trying for literally 2 hrs following the directions to a t. it was a kamoer pump and the reviews said people could never get it to connect. I was one of those people. literally no matter what I did it wouldnt connect, despite having separate ssid and multiple devices set up on 2.4ghz for the tank already.

 

[TheReefDiary]

Yes, they do charge this fee. Part of the reason I do not buy from BRS anymore--not right.

they aren't amazon and we as customers have come to expect this as a result. I understand they aren't amazon and i appreciate what they do for the hobby in general. just stinks because I know it's nothing on my end since I already have so many 2.4ghz devices set up for my tank.

 

[TheReefDiary]

was this a sicce syncra?

no it was a kamoer dosing pump. should've trust d the reviews. I just thought it was people who didn't know how to connect to a 2.4ghz network. guess the reviews were right.

 

[Cell]

The kamoers X1 Pro's are a pain to connect, but they will do do eventually if you keep trying. But it's definitely not an easy or painless process.

 

[Cell]

Dupe

 

[TheReefDiary]

The kamoers X1 Pro's are a pain to connect, but they will do do eventually if you keep trying. But it's definitely not an easy or painless process.

I tried for 2 hrs. never would load past 80%. shouldn't have to spend hours and hours for something that should take 2 minutes so I returned it.

 

[TnFishwater98]

does brs charge a restocking fee for products they send that don't work? I received a pump that wouldn't connect to my internet. I'm tech savvy and I have multiple devices connected to my 2.4ghz network. it wouldn't connect. it would load to 80% then freeze. I never used the product and returned it with all the parts exactly as they arrived.

love BRS but seems a bit ridiculous the customer has to pay money for a product that doesn't work. I would never charge my customer for something not working.

I recently did this with something else I ordered from saltwater aquarium.com and they refunded me entire purchase price.

can I afford the restock fee? yes of course, but seems a bit ridiculous to pay $20 for something I couldn't use and already paid shipping on.

Talk to your CC company

 

[TnFishwater98]

The fee should only apply to a product that works for the purchaser. If a fee at all

 

[Cell]

Talk to your CC company

Or maybe wait for a resolution from the vendor first...

 

[TheReefDiary]

Talk to your CC company

I'll give them a bit to refund me as I followd up with them through email. otherwise I will unfortunately and will most likely order through saltwater aquarium only. I've had no bad experiences with BRS and I understand they can't afford to restock and repackage every item some decided they no longer wanted, but that isn't the case here.

I sent it back the day after as well.

 

[KevinC]

I'll give them a bit to refund me as I followd up with them through email. otherwise I will unfortunately and will most likely order through saltwater aquarium only. I've had no bad experiences with BRS and I understand they can't afford to restock and repackage every item some decided they no longer wanted, but that isn't the case here.

I sent it back the day after as well.

saltwateraquarium offer me 1/2 refund for a bottle of brightwell that leaked half cus they just sent it in a bubble envelope lol. No one's better

 

[TheReefDiary]

saltwateraquarium offer me 1/2 refund for a bottle of brightwell that leaked half cus they just sent it in a bubble envelope lol. No one's better

100% agree but they refunded me right away with a defective return pump. that's why I said it's not like I hate BRS because of it. just wish they realized sometimes it's okay to eat the cost to make a repeat customer happy. I do it plenty of times with my own business.

 

[Lost in the Sauce]

no it was a kamoer dosing pump. should've trust d the reviews. I just thought it was people who didn't know how to connect to a 2.4ghz network. guess the reviews were right.

Yeah.. that pump is garbage. I've got two that are paperweights because they connect, lose it, then simply won't connect again.

 

[TheReefDiary]

Yeah.. that pump is garbage. I've got two that are paperweights because they connect, lose it, then simply won't connect again.

yeah definitely wasn't worth it.