does brs charge a restocking fee for products they send that don't work? I received a pump that wouldn't connect to my internet. I'm tech savvy and I have multiple devices connected to my 2.4ghz network. it wouldn't connect. it would load to 80% then freeze. I never used the product and returned it with all the parts exactly as they arrived.
love BRS but seems a bit ridiculous the customer has to pay money for a product that doesn't work. I would never charge my customer for something not working.
I recently did this with something else I ordered from saltwater aquarium.com and they refunded me entire purchase price.
can I afford the restock fee? yes of course, but seems a bit ridiculous to pay $20 for something I couldn't use and already paid shipping on.
love BRS but seems a bit ridiculous the customer has to pay money for a product that doesn't work. I would never charge my customer for something not working.
I recently did this with something else I ordered from saltwater aquarium.com and they refunded me entire purchase price.
can I afford the restock fee? yes of course, but seems a bit ridiculous to pay $20 for something I couldn't use and already paid shipping on.