Need your input, will you keep it?

[96gts]

I received this brand new fixture in this condition. One side of the housing is bowed. I'm thinking about sending it back and get something else. What do you guys think?


2011-06-13 11.53.39 by 96gts, on Flickr



2011-06-15 10.41.37 by 96gts, on Flickr



2011-06-15 10.48.21 by 96gts, on Flickr

 

[Blake-]

I'd call them, see if they prefer an exchange or partial refund instead. They'd probably spend less giving you a kickback than shipping two more times and eating a bent fixture :)

 

[96gts]

I'd call them, see if they prefer an exchange or partial refund instead. They'd probably spend less giving you a kickback than shipping two more times and eating a bent fixture :)

I did try, they will only offer $100 credit, I rather have a perfect fixture for the $100 difference. But it will take 3 weeks to get new replacement fixture, as they want me to ship it back to Europe first before they will send me a new fixture. I was hoping to get my new tank up soon, so waiting 3 weeks will messed up my plan. I am thinking about just sending it back for refund and get Vertex Illumina.