bad customer service

  1. J

    Avoid Cobalt Aquatics

    PSA to everyone, Cobalt Aquatics only cares about their own profit and doesn’t stand by their products. I had the C-VUE 40 gallon AIO tank and stand. I leveled the stand and placed a leveling mat under the aquarium to ensure no pressure points were able to stress the glass. After just over two...
  2. D

    coirolsanonymous.com misreprented product, no service

    This is my first order with Corals Anonymous and I picked up 3 Bali Blood Red Mini Carpet Anemones. The item description states that these anemones were 0.5-1 inch, what I received were tiny juveniles that were at best 1/8 of an inch at the largest. These anemones were so small they are hard...
  3. P

    Is Bulk Reef Supply getting too big?

    As you all know, Bulk Reef Supply recently acquired Marine Depot and Neptune Systems. Initially I thought this would be ok and may even lead to lower prices. However, I recently had a terrible buying experience with Bulk Reef Supply and am concerned that if BRS gets too much control over the...
  4. J

    Corals Anonymous - My experience

    Hello Fellow Reefers This post is about my most recent/first/only experience with Corals Anonymous. I heard of this company via Facebook ads absolutely owning my newsfeed. After a few weeks of viewing the website, noticing the prices, and noticing the corals available, I decided to get them a...
  5. Rogued_Reefer

    1999ICP by Fauna Marin

    Hello Reefers, I hate to do posts like these but I feel it’s necessary to grow as a community and to hold vendors accountable. I sent out an ICP from @Fauna Marin to their Ft Myers location which got delivered on July 23rd. It’s August 8th and they have not given me the results back. The most...
  6. E

    Coralsanonymous.com

    Has anyone had any issues with the customer service from coralsanonymous.com the whole order arrived dead and they are arguing and playing games
  7. smartwater101

    I’m getting a little tired/frustrated with Neptune's general attitude towards their customers...

    DAY ONE I had a pH probe that wouldn't calibrate. I even tried other probes and they calibrated just fine. After a few days of getting the runaround from customer service, constantly having to repeat what I shared in the first email, they finally let me send it in. THREE WEEKS LATER I get a...
  8. Sk8erSpanky

    Fraghouse Corals

    I wrote on another feedback but was informed I need to start my own. I actually wrote an e-mail to reef2reef admins discussing how Fraghouse Corals 96 degrees in the shade live sale went down and how very unprofessional and mean Brandon the owner is. First, the sale was split into 2 parts a...
  9. Darbna

    Really Bad Saltwaterfish.com Experience here

    Just wanted to put it out there. Terrible company to deal with. Ordered some fish in August. Dotty back came with punctured bag, dead on arrival. All the others were loaded with white spots and died within 72 hours of arriving. Contacted them, sent pictures, was run around several times...
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