Miketc17
Active Member
BEWARE: Just wanted to share some feed back on this company.
I purchased a Lagoon 50 AIO and stand directly from IM and boy was that a mistake. I fully understand and I’m not arguing other people’s experiences. I’m here to solely share my experience, unfortunately it was just a bad one. Paul Chung called me a day after placing my order (which I thought was really cool) and gave me an idea of how everything was going to go moving forward. I thought wow, great customer service. I was really impressed. Paul specifically mentioned it was going to arrive on a single pallet all tied down. Well, the tank ended up arriving separately and then the stand. I wasn’t home to receive it since I work crazy hours with no set days off. I got home and opened everything up to find out the stand was missing pieces, several parts of the stand were damaged/dented, the back of the tank had two big chips in the glass and several scratches on the glass. I documented everything and sent it all to Paul the next day. Paul seemed to be beating around the bush and didn’t seem to really want to take responsibility. The same tank and color were now out of stock. So I asked if they could take this 50 back since it’s all damaged and upgrade me to a SR60 or SR80 and I’d pay the difference since those were still in stock. Paul said no problem and to just scratch in “void” on the front panel of the tank and send him a picture, which I did. Some more back and forth emails to clarify all the details of the upgrade and so forth. Finally, we agreed on an arrangement, but by then BOTH the SR60 and SR80 were out of stock and would be out of stock for 2-3 months. I couldn’t wait that long because I had livestock already in buckets, which I made clear to Paul. So I kindly asked Paul to refund me because I didn’t pay for a damaged tank and stand. Paul then proceeds to tell me that I have to pay for the shipping (from New Jersey to California) and that I would also be charged a 15% restocking fee. Needless to say, I am now stuck with a $1000 scratched and chipped aquarium with a non-functioning stand. Pretty ridiculous. I will be taking further action through the proper channels. Words can’t describe how appalled and disappointed I aim. Luckily, I documented it all.
Like I said, I’m just sharing my feedback that I think the rest of the community should be aware of.
I purchased a Lagoon 50 AIO and stand directly from IM and boy was that a mistake. I fully understand and I’m not arguing other people’s experiences. I’m here to solely share my experience, unfortunately it was just a bad one. Paul Chung called me a day after placing my order (which I thought was really cool) and gave me an idea of how everything was going to go moving forward. I thought wow, great customer service. I was really impressed. Paul specifically mentioned it was going to arrive on a single pallet all tied down. Well, the tank ended up arriving separately and then the stand. I wasn’t home to receive it since I work crazy hours with no set days off. I got home and opened everything up to find out the stand was missing pieces, several parts of the stand were damaged/dented, the back of the tank had two big chips in the glass and several scratches on the glass. I documented everything and sent it all to Paul the next day. Paul seemed to be beating around the bush and didn’t seem to really want to take responsibility. The same tank and color were now out of stock. So I asked if they could take this 50 back since it’s all damaged and upgrade me to a SR60 or SR80 and I’d pay the difference since those were still in stock. Paul said no problem and to just scratch in “void” on the front panel of the tank and send him a picture, which I did. Some more back and forth emails to clarify all the details of the upgrade and so forth. Finally, we agreed on an arrangement, but by then BOTH the SR60 and SR80 were out of stock and would be out of stock for 2-3 months. I couldn’t wait that long because I had livestock already in buckets, which I made clear to Paul. So I kindly asked Paul to refund me because I didn’t pay for a damaged tank and stand. Paul then proceeds to tell me that I have to pay for the shipping (from New Jersey to California) and that I would also be charged a 15% restocking fee. Needless to say, I am now stuck with a $1000 scratched and chipped aquarium with a non-functioning stand. Pretty ridiculous. I will be taking further action through the proper channels. Words can’t describe how appalled and disappointed I aim. Luckily, I documented it all.
Like I said, I’m just sharing my feedback that I think the rest of the community should be aware of.
