BRS issues?!

Montiguy1287 · Feb 5, 2018

I ordered my new gyre pump from BRS last Wednesday and my confirmation said estimated shipping date of Friday the 20th. I actually bought something extra to get over the threshold for free 2 day shipping. Friday came and went with nothing so I sent an email to their support to ask about it and never heard back. Today has now come and went with no delivery and a second email has been sent with no response. Order just says processing 2 when I login. Anyone have any issues like this with them? Usually they’re pretty good to work with but this is really frustrating.....

Daltrey · Feb 5, 2018

I have found that regular shipping gets here faster than two day shipping. I once ordered two seperate orders on the same day. The one I paid two day shipping got here later than the free shipping order.

jlancas81 · Feb 5, 2018

They have always been great for me. I would maybe make a call tomorrow, or could post on their thread here.

WWIII · Feb 5, 2018

That's strange for sure. They are almost always on top of it when it comes to this. I wouldn't be surprised if someone from BRS sees this and reaches out to you. Odd they didn't return email though?

Velcro · Feb 5, 2018

Call or use the chat option on their website.

Mark Gray · Feb 5, 2018

give them a call they have been really good for me, but they probably know me well I think i have spent enough with them to at least start a new warehouse lol

THX1138CY · Feb 5, 2018

They've always answered my phone calls even though there was a queue of 6 at the time I called, they verified my order, and were able to make the correction, the fix was sent the same speed delivery of which my original order, next day. Only ever used the phone system for support issues.

Montiguy1287 · Feb 5, 2018

Yea I thought it was weird no response to email. I plan to call tomorrow

mjlash22 · Feb 6, 2018

Hope it works out for you. To me it sounds like a system glitch. Processing 2 is usually the code you get right after you order. When they receive it, it goes to processing, then picking, then complete.

shred5 · Feb 7, 2018

They are slow on emails, I have had questions and it took days via email.. Call..

TomLi · Feb 7, 2018

I would call also they have always gone above and beyond everytime I call

Daltrey · Feb 7, 2018

Daltrey said:
I have found that regular shipping gets here faster than two day shipping. I once ordered two seperate orders on the same day. The one I paid two day shipping got here later than the free shipping order.

I can't edit my original post but just wanted to say that BRS customer service has always been outstanding to me and I always check their site first when I need something.

Crashjack · Feb 8, 2018

I had trouble emailing them. I recently placed an order and immediately realized one of the items I ordered, I ordered wrong. It was late at night so I sent an email immediately. I forgot all about it and received an email back from them a few days later, basically telling me “tough luck”. What made me mad was that there was plenty of time for them to read my email and fix the order before the order shipped. I’ll no longer email them unless I just have a question about an item I am not in a rush for.