- Joined
- Feb 28, 2017
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I'm not sure how well documented this problem is or how many users have had an issue but I thought I would share my experience with the 600w Titanium heater from BRS. I bought a 600w BRS Titanium heater about 9 months ago because I viewed it as a more robust design than an eheim glass heater and the 3 year warranty stood out to me as the minimum length of time this heater should last. Today I noticed my tank temp was slowly falling so I reached into the sump and noticed that the 200w version was warm to the touch and the 600w was cold. I swapped out the 600w for an old 300w eheim and overnighted 3 new eheim heaters from BRS.
I called BRS and explained the issue and they were nothing but helpful, they refunded the overnight shipping cost as well as the titanium heater cost since it was under warranty. The customer service agent mentioned that they found a wiring issue with the titanium heaters that would prevent the heating element from heating up in some circumstances. He claimed they resolved this issue at some point so it might not be an issue with the heaters they are selling now. If you have a BRS titanium heater I would definitely have a spare heater handy incase you have a heater fail on you!
I called BRS and explained the issue and they were nothing but helpful, they refunded the overnight shipping cost as well as the titanium heater cost since it was under warranty. The customer service agent mentioned that they found a wiring issue with the titanium heaters that would prevent the heating element from heating up in some circumstances. He claimed they resolved this issue at some point so it might not be an issue with the heaters they are selling now. If you have a BRS titanium heater I would definitely have a spare heater handy incase you have a heater fail on you!