Hi. Frustrated and think I know the answer but customer service is not answering me. Ordered copepods last week and paid for expedited shipping. They never shipped them till Monday and I received them Wednesday. They arrived in a bubble envelope with one little ice pack that was melted and hot. The bottle was also hot not warm hot. I followed the instructions to open lid and let sit 1-2 hours . There is no foul smell or anything but water has a tint to it. After that time I only seen a few swimmers. A lot of floating particles but nothing that looked like it was swimming. I immediately messaged the company a few times and no response today or last night from them. I put the bottle in the fridge because I wasn’t sure if I should even add this to my tank(again no response from the emails I sent asking this ) New to all this copepod stuff also. I have them out now again at room temp for 1-2 hours to see if there is anything moving and doesn’t appear to be yet but only 30 minutes have passed so far. Any advice as to if you think these are dead also and shouldn’t add them to my tank after they hit room temp. Thank in Advance
