- Joined
- Mar 2, 2025
- Messages
- 851
- Reaction score
- 1,460
- Location
- Long Island
- What state or country do you live in
- New York
So when I started my Coralife Biocube Smart 14 Jr, I purchased their mini UV light at the same time. I was having an issue with it staying on and so I reached out to Coralife. I explained the matter and they told me to play with the middle connection between the cord to the sterilizer and the cord to the plug. 3 months later Im still having the same issue, constantly having to wiggle the plug in the socket to get it to work (and I’ve tried multiple sockets). I emailed them the issue, and an asked if they could warranty the plug half of the connection. No only did they agree, but they sent me an entire new unit, no questions asked. Didn’t even ask for proof of purchase. That’s good customer service. Thanks Coralife!
On a side note, they even stayed on the phone with me for about 30 minutes helping me tweak my skimmer. Aces!
On a side note, they even stayed on the phone with me for about 30 minutes helping me tweak my skimmer. Aces!
